Collector – January 2020 - 9

INDUSTRYNEWS

RECOGNITION

Navient Board
of Directors
Recognized for
Gender Diversity

N

avient continues to earn
recognition for its diverse
leadership, most recently with a
Champion of Board Diversity award from
the Forum of Executive Women.
The award recognizes companies in the
greater Philadelphia region whose corporate
boards are composed of at least 30% women.
Navient surpasses gender parity with more
than 50% women on its board, according to
a news release from the ACA International
member company.
"Navient continues to be one of the
leading champions of board diversity in
the Philadelphia region through creating
a culture that values women equally," said
Lisa Detwiler, president of The Forum of
Executive Women. "The Forum applauds
Navient's collaborative efforts and the active
role they play in driving positive change."

Navient and other Philadelphia-area
companies were featured in the Forum's
annual report, Women in Leadership,
which provides an important barometer
for measuring progress of women leaders
in the region. This year's report reveals that
only 18% of total board seats are held by
women. Just 17 companies were recognized
as Champions of Board Diversity.
Navient has attracted nationwide
recognition for gender parity on its board
from 2020 Women on Boards, the Women's

Forum of New York and the New York
Stock Exchange Governance Services.
"Our board is a reflection of our team,
whose diverse talents and perspectives
come together to deliver the best solutions
for our customers," said Catie O'Donoghue,
vice president of compliance, who accepted
the award on behalf of Navient. "I'm
proud to see so many female leaders in the
Greater Philadelphia area and I am grateful
to be part of a company that is a leader of
gender diversity in the boardroom."

ACA NEWS

ACA Recognizes Staff
Service Anniversaries

W

ork anniversaries mark a
significant milestone for both
the team member and the
organization, and we are grateful for our
hard-working staff. Here, ACA International
recognizes the following employees who
celebrated significant anniversaries in 2019:
* Patty Dahmen, senior member services
specialist: 20 years

COLLECTOR 01.20

* Anne Rosso May, managing editor of
Collector magazine: 20 years
* Yuliya Portnova, senior programmer:
20 years
* Alex Wagner, senior client service
representative: 15 years
* Katy Zillmer, communications
specialist: 5 years

9



Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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