Collector – January 2020 - 8

INDUSTRYNEWS

MEMBER NEWS

ACA Member Featured as 'CEO You Should Know'

F

or Eric Snyder, working in the
accounts receivable management
industry is a family affair.
"My grandfather started Richland Bureau
of Credit (RBC) Inc. in 1948 and my father
and grandmother also worked there," Snyder
said in an interview with local radio station
WMAN-FM for its "CEO You Should
Know" program.
Snyder, IFCCE, is now the owner and
president of RBC Inc. in Mansfield, Ohio, and
his son came on board about two years ago.
He is a past president of the Ohio Receivables
Management Association.
"It's been a very rewarding career for me,"
he said.

Snyder started with RBC in 1984 and his
great-grandfather was also an attorney in
the industry.
"We have found a natural connection to our
community because we work with people at the
business level and consumer level," Snyder said.
RBC employs about 13 people, including
many loyal, long-time employees.
"We're dealing with consumers in distress.
We really endeavor to be a friendly ear [to
consumers]," Snyder said.
Snyder plays music in his spare time and
earned a degree in jazz performance from
Capital University.
Listen to his interview with WMAN-FM
here: https://ihr.fm/32lrt3c.

ACA Member Obituaries
ROBERT EUGENE BARRET
ACA International member Robert Eugene
Barrett, president of Central Portfolio
Control, Inc., in Minnetonka, Minnesota,
passed away Oct. 11, 2019. Barrett, 51,
began his career as a collections agent
with CPC in Eden Prairie in August 2002,
when the company employed five people.
Barrett played a key role in helping build the
company to the thriving, 120-employee firm
that it is today. In 2016, Barrett became the
firm's president.
Barrett is survived by his parents
Dave and Jule Barrett; his wife Lynnette
Barrett; sons, Raymond Murillo and Adam
Murillo; daughter in-law, Run Murillo;

8

granddaughter, Lilliana; brother, David
Barrett; sister in-law, Shannon Barrett; as
well as other family members.
Barrett, an accomplished hunter and fisher,
won many bass fishing tournaments held on
Minnesota's glorious lakes. He was a generous
and dedicated man who enjoyed mentoring
others in youth outreach programs, including
the Treehouse fishing day, D.A.R.E fishing
tournaments and most recently the Elk River
High School fishing team.

JOSEPH CHARLES MESSINA
ACA International member Joseph Charles
Messina, owner of Receivable Recovery

Services LLC in Metairie, Louisiana, passed
away Oct. 18, 2019, at the age of 74.
Messina received ACA's Fellow Designation
in 1991 and Scholar Designation in 1989.
He is survived by his wife of 52 years, Gail
Sonnier Messina. He was an incredible father
of Jason Carl Messina (Hong) and Ryan Scott
Messina (Jennifer) and an amazing Paw Paw
to Tyler Messina and Emily Messina. He is
also survived by his loving sister, Mary Ann
Aucoin, brother-in-law C.J. Aucoin, brotherin-law Kenneth Sonnier (Ronnie Kay), sisterin-law Debbie Camet, and mother-in-law
Irene Sonnier. Joseph was preceded in death
by his parents Joseph Charles Messina and
Maria Lena Inguagiato Messina.

ACAINTERNATIONAL.ORG


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Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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