Collector – January 2020 - 6

INDUSTRYNEWS

MEMBER NEWS

CollectionCenter
Celebrates 100th
Anniversary

C

ollectionCenter Inc., an ACA
International member company
based in Rawlins, Wyoming,
recently celebrated its 100th anniversary.
Owned and operated by the same
family since its inception, the company
was founded in 1919 by Clyde C. Cox,
whose daughter, Linda Russell, ran the
organization from 1960 to 2010. Linda's son,
Dan Russell, is the current owner and CEO.
The company held a daylong anniversary
celebration in October 2019 for past and
present employees, including a few that
were celebrating their own decades-long
employment anniversaries with CCI.
"We also invited vendors to the party,
some of which have been with our company
for 30 years," said Dan Russell.
CCI leaders made special T-shirts for staff
and held several $100 drawings throughout
the day.
CCI leaders have long been actively
involved in ACA, serving on committees,
earning designations and representing the

CollectionCenter's longest-term employee, Linda Russell, stands
with the company's newest employee, Casey.

6

association and industry in conversations
with legislators.
Linda Russell was ACA's 1991/92
president and has won multiple association
awards. (You can read an interview with
her in our December issue right here:
http://bit.ly/2PcEoQv.) Gerald Russell is
a two-time winner of ACA's Member of the
Year Award and a charter member of ACA's
Members' Attorney Program. Dan Russell has
earned multiple association designations and
awards, and is a former ACA board member.
Linda, Gerald, Dan and Vice President of
Marketing Amy Canaday have taught countless
ACA seminars. Senior Vice President of Client
Services Ronna Denny currently writes a
regular column for Collector magazine.

During the last 100 years, CCI has
built a tradition of assisting consumers,
credit grantors, government entities and
the economy. Employees work closely
with both those owed money and those
who owe the money to find practical
resolutions to help all parties involved.
Additionally, they train receivables staff
for several other entities, helping them
optimize their in-house recovery and
minimize write-offs.
Founded and headquartered in Rawlins,
Wyoming, the company also has offices in
Loveland, Colorado (33 years) and Casper,
Wyoming (27 years). CCI serves the entire
Rocky Mountain Region and currently has
85 employees.

Dan Russell hands out $100 to a drawing winner.

ACAINTERNATIONAL.ORG


http://www.bit.ly/2PcEoQv http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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