Collector – January 2020 - 44

ACANEWS

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Your Liability
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State
Collection
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Excited attendees chat between sessions.

that these forms of communication are
a cost-effective and efficient means for
communicating critical information to
consumers. The CFPB needs realistic
regulations of these communication
methods for businesses to follow.
In a House Financial Services
Committee hearing in October, CFPB
Director Kathy Kraninger said the
proposed debt collection rule aims to
clarify the text messaging issue.
"[Under the current or old rules] a debt
collector could only text a consumer if
that consumer had provided that number
and communicated with their creditor via
that text messaging mechanism. That is
not written in statute. Texts are not in the
statute. It's a real issue and something that
we're addressing in the rule," she said.
In addition to compliance and regulatory
topics, this year ACA invited Kim Busse,
key relationship manager with The Omnia
Group, to discuss the all-important issue
of hiring. In her energetic, engaging
presentation, Busse provided statistics on
how much money companies lose by hiring
the wrong person along with proven tips
and suggestions to ensure you hire the
right person the first time. Among some

44

of her tips for collection companies, Busse
strongly urged attendees to start with a
telephone interview-particularly for
candidates who will work the telephones.
She recommended that hiring managers
ask candidates to describe their worst
manager and their best manager, and to
provide three words to describe their ideal
work environment. ACA will work with
Busse on a future episode of its podcast,
ACA Cast, to further highlight some
of the tips and ideas she shared in her
informative session. Keep an eye on ACA
Daily for news on the podcast.
ACA's 2019 Fall Forum & Expo provided
educational, interactive sessions that
encouraged the exchange of new ideas
and experiences. Add-on seminars that
addressed call evaluations, UDAAP and
data security and privacy were held prior
to the event's official kick off, which is tied
to the expo hall opening reception.
If you missed this great event, consider
joining us next time in Texas, Nov. 4-6,
2020, for ACA's Fall Forum & Expo at the
Omni Frisco Hotel in Dallas.

If you're not already
subscribing, you're
potentially missing
dozens of state
collection law updates.

Subscribe today!
acainternational.org/sg

Kim Coghill is ACA International's vice
president of communications.

ACAINTERNATIONAL.ORG


http://www.acainternational.org/sg http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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