Collector – January 2020 - 42

ACANEWS

Exceptional Programming and Speakers Pay Off
ACA's 2019 Fall Forum & Expo draws crowds of industry professionals looking to network and update their skills.
By Kim Coghill

T

he energy was palpable in Chicago
last November when ACA
International welcomed about 300
members and others into its bustling expo
hall at the annual Fall Forum & Expo. A
two-hour reception at the historic Drake
Hotel brought acquaintances, old friends
and colleagues together to catch up on
news about business trends, compliance
information and regulatory policies.
Following an evening of great food
and networking to kick off the event,
attendees arrived early the next morning to
welcome keynote speaker Tom Pahl, policy
associate director for research, markets and
regulations with the Consumer Financial
Protection Bureau. ACA CEO Mark Neeb
sat alongside Pahl as the two engaged in a
"fireside chat" about relevant CFPB policies,
including updates concerning the consumer
complaint database. ACA and its members
keep a watchful eye on everything coming
from the CFPB as the association anxiously
awaits release of the bureau's final rules for
the debt collection industry.
On behalf of its members, ACA
submitted comprehensive comments
outlining its views on the proposed rule
and suggested improvements. Pahl said the
bureau received about 19,000 comments
on the proposal, "which we are reviewing
and deciding how to respond to." He said
it generally takes a year from the date the
comment period is closed for finalized
rules to be released.
While Pahl's keynote with Neeb drew the
largest crowd, other informative sessions
throughout the event packed rooms with
attendees interested in learning about
Telephone Consumer Protection Act
compliance in the digital age, health care
billing policies and data security training.
In a session covering how health care
policy changes could impact accounts

42

Barry Jennings, Lori Cameron and Jeff DiMatteo.

Leslie Bender and Debra Ciskey.

receivable management businesses, Chad
Mulvaney, director of healthcare financial
practices, perspectives and analysis with
the Healthcare Financial Management
Association in Washington, D.C.,
mentioned several interesting issues about
federal legislation concerning so-called
surprise medical billing.

In June 2019 the Senate Health,
Education, Labor and Pensions Committee
passed the Lower Health Care Costs Act,
which would end surprise billing, create
transparency related to some insurance
issues and increase prescription drug
competition. And the House Ways and
Means Committee and House Energy and

ACAINTERNATIONAL.ORG


https://www.help.senate.gov/imo/media/doc/LHCC%20Act%20Discussion%20Draft%205_23_2019.pdf http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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