Collector – January 2020 - 4

COLLECTOR

®

UPFRONT

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May

Outstanding Opportunities
ACA International is building on the successes of 2019 as the new year begins,
all to help members succeed.
By Mark Neeb

W

ow, what a whirlwind 2019 was! Dominating the headlines for much of the year were
the Consumer Financial Protection Bureau's proposed debt collection rulemaking;
the Federal Communications Commission's declaratory ruling relating to robocalls;
vastly different versions of robocall legislation emanating from the House and Senate and
hundreds of bills circulating our state legislatures that could impact our industry. Looking
forward into 2020, all these issues are still at the forefront awaiting resolution. The pace is often
so slow it's hard to detect progress, yet I know better. Your ACA International staff works hard
every day to make sure that these potential legislative and regulatory changes are being shaped
in ways that protect our ability to do business, serve our clients and protect consumers.
The list of ACA's recent accomplishments didn't end with our advocacy efforts, however. ACA
is on firm financial footing going into 2020 and we continue our progress to expand our affinity
programs, led by the Vonage program that is off to a great start. Our education efforts were very
strong in 2019 and included livestreaming an entire day's worth of content for members who
couldn't attend ACA's Annual Convention in San Diego. Nearly 100 people took advantage of
this opportunity. We also completed necessary updates to several of our educational products
(see the article on p. 24 to learn about our two revamped Essentials training products), with
more on the way.
Our face-to-face meetings were outstanding last year, plus we welcomed a new one to the fold.
LevelUp was launched in September in Minneapolis, and attendees not only experienced a great
new leadership experience but also got to spend time with ACA's Board of Directors and learn
more about how members help lead our great association. It was a fantastic event and will surely
become a fixture over the years.
I hope you've been listening to ACA's podcast, ACA Cast. We released our first episode
just over a year ago and have now had over 6,000 listens. Members have really embraced the
opportunity to participate in ACA Cast and staff has a blast coming up with topics.
The vision of ACA is to be the recognized thought leader, indispensable resource and voice
of the accounts receivable management industry. As we continue to strive toward this vision
statement that our Board of Directors thoughtfully updated late in 2018, I'd be remiss if I didn't
take a moment, on behalf of all ACA staff, to thank you for the opportunity to serve you this past
year. It truly is an honor!

DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
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Collector welcomes article submissions.
We cannot guarantee publication of
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reserve the right to edit submissions.
For advertising information, please
contact Leonard Media Group at
info@leonardmedia.com. Advertisement
of products or services in Collector does
not constitute an endorsement by ACA.
Information contained in Collector is not
intended to be legal advice and may not be
used as legal advice. Every effort has been
made to ensure this information is up-to-date
at the time of publication. It is not intended
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law, nor should it be used to replace the advice
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Review our legal disclaimer in full: www.
acainternational.org/about/legal-disclaimer.

Mark Neeb

is ACA International's CEO. He can be
reached at neeb@acainternational.org.

4

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Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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