Collector – January 2020 - 36

ACANEWS

Our International Reach
ACA's growing international membership offers insights into new ways of communication.
By Harry A. Strausser III

A

CA International was formed in
1939 to represent the best interests
of the U.S. credit and collection
industry. The U.S. eventually emerged as
a leader of the general credit granting and
credit card movements and other countries
followed our lead, creating their own
third-party debt collection organizations.
Some of these emerging cultures offered
vastly different approaches with little
governmental oversight.

Strausser and Contento CEO Anggy Corchuelo enjoy a ball pit.

36

When the Fair Debt Collection Practices
Act was introduced in 1977, forming a
regulatory environment of increasing
complexity and severity, the world once
again turned to the U.S. for guidance on
how their respective debt collection markets
could operate and grow.
In 2001, ACA recognized an opportunity
for worldwide connections, and association
leadership made the enormous leap into
unchartered waters by changing our name

from the American Collectors Association
to ACA International. We opened our
borders and welcomed international
membership into our ranks. I was personally
involved with this movement and pleased
that ACA had become the recognized
leader and authority on this critical and
challenging industry. Since then, I have
had the opportunity to visit many of our
international counterparts to share our
industry success.
ACA's international members hail from
dozens of countries around the world.
Other trade associations have emerged that
serve the needs of these organizations on a
local basis, but ACA continues to provide
educational and networking opportunities
for these firms through our conferences and
plentiful resources.
We are focused on continuing to build
this important membership segment by
serving as ambassadors to international
conferences. In 2019, ACA CEO Mark
Neeb attended the Federation of European
National Collection Associations (FENCA)
meeting in Portugal. FENCA meets annually
and invites ACA to attend and update its
membership on the U.S. marketplace. This
is an important space for ACA and our
involvement is much appreciated.
In September 2019, I had the opportunity
to represent ACA in Latin America by
speaking at the Colombia South America
Credit and Collection Association
(COLCOB) conference in Bogota. During
this meeting, I updated the 500+ attendees
on the current U.S. environment and trends
in our marketplace. Attendees were very
engaged and asked questions about how we
operate, how we navigate our regulatory
environment and the changes anticipated in
the future.
It was interesting to note how much
further advanced the Latin American

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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