Collector – January 2020 - 33

ACA EVENTS & EDUCATION

HONOR ROLL
Recent Campus ACA Designation Recipients
ACA International offers both
collector-level training as well as
opportunities to achieve higher-level
professional designations. These
designations are earned by individuals
who have completed ACA's prescribed
coursework and passed the final
exam. For more information, visit
acainternational.org/education.

Account Recovery Specialists Inc.,
Wichita, Kan.: 2 collectors

NCB Management Services Inc.,
Trevose, Pa.: 2 collectors

Alliance Collection Agencies Inc.,
Marshfield, Wis.: 1 collector

Northwest Collectors,
Missoula, Mont.: 1 collector

Apple Federal Credit Union,
Fairfax, Va.: 1 collector

Premier Financial Services,
Woodbury, Conn.: 1 collector

Bureau of Account Management,
Camp Hill, Pa.: 5 collectors

ACA TRAINER SPECIALIST™
DESIGNATIONS

CB1 Inc. DBA CBB Collections,
Billings, Mont.: 4 collectors

Professional Adjustment Bureau of
Mid America Inc.,
Springfield, Ill.: 1 collector

Indiana-Sharon Marcano
Pennsylvania-Tamara Hueber, Kevin
Patterson
CCCO®-CREDIT AND COLLECTION
COMPLIANCE OFFICER® DESIGNATIONS

California-Lauren Illescas
Illinois-Lori Anne Sauers
New Jersey-Christopher Oliver
New York-Pamela Murphy

Collection Bureau Services Inc.,
Missoula, Mont.: 1 collector
Collection Resources,
Saint Cloud, Minn.: 1 collector
CSO Financial Inc.,
Roseburg, Ore.: 2 collectors
Dovenmuehle Mortgage Inc.,
Lake Zurich, Ill.: 4 collectors

North Carolina-Jennifer Smith

Hoosier Accounts Service,
Evansville, Ind.: 1 collector

Pennsylvania-Alexis Trinacria, Daniel
Venditti

I.Q. Data International Inc.,
Bothell, Wash.: 2 collectors

Texas-Lesley Beale, Jolene Graves, Clinton
Walton, Nelson Wilson

I.Q. Data International Inc.,
Everett, Wash.: 1 collector

CCCP®-CREDIT AND COLLECTION
COMPLIANCE PROFESSIONAL®
DESIGNATION

South Carolina-Danelle Drango
HCM®-HEALTHCARE COLLECTION
MANAGER DESIGNATIONS

Colorado-Victor Diaz, Nathan Whitney
PCS®-PROFESSIONAL COLLECTION
SPECIALIST® CERTIFICATES

Account Control Technology Inc.,
Mason, Ohio: 3 collectors
Account Control Technology Inc.,
Bakersfield, Calif.: 1 collector

Professional Credit Management,
Jonesboro, Ark.: 2 collectors
Professional Finance Company Inc.,
Greeley, Colo.: 3 collectors
Reunion Student Loan Finance Corp.,
Aberdeen, S.D.: 1 collector
Sound Collection Services, LLC,
Tacoma, Wash.: 1 collector
State Collection Service Inc.,
Madison, Wis.: 2 collectors
Todd, Bremer & Lawson Inc.,
Rock Hill, S.C.: 3 collectors
Wakefield & Associates Inc.,
Knoxville, Tenn.: 2 collectors
Welk Hospitality Group Inc.,
San Marcos, Calif.: 1 collector

Join the Conversation
Keep your finger on the pulse of the accounts
receivable management industry with Collector's
Twitter page, @acacollector. Get updates
on current industry trends and previews
of what's to come in the months ahead.

Connect with us at
twitter.com/acacollector.
Let's start talking.

Account Control Technology Inc.,
San Angelo, Texas: 2 collectors

COLLECTOR 01.20

33


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Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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