Collector – January 2020 - 32

ACA EVENTS & EDUCATION

CALENDAR
JANUARY

7-9: Healthcare Collection
Management

Noon - 1:30 p.m. CST; online training
15-16: Understanding and Responding
to the CFPB's Expectations

Noon - 1:30 p.m. CST; online training
21-23: Trainer Specialist

Noon - 1:30 p.m. CST; online training
28: Ethical and Professional
Collections

MARCH

3: Conversational Intelligence

MAY

Noon - 1:30 p.m. CST; online training

13-15: Great Lakes Credit and
Collection Association
Annual Meeting

4-5: Nebraska Collectors
Association Annual Meeting

Marriott Minneapolis Airport,
Minneapolis; schoenberg@
acainternational.org

Cornhusker Marriott, Lincoln,
Neb.; andy@collectionassociates.com
10: Threading the Compliance Needle:
The Role of the Credit and Collections
Compliance Person

Noon - 1:30 p.m. CST; online training

Noon - 1:30 p.m. CST; online training
11-13: ACA International's 2020
Spring Forum & Expo

30: Call Evaluations: A Tool For
Achieving Compliance and Call Quality

M Resort, Las Vegas

Noon - 1:30 p.m. CST; online training

20-22: Michigan Association of
Collection Agencies Annual Meeting

FEBRUARY

Mission Port Resort, Mackinaw
Island, Mich.; matt.moskowitz@
americanprofit.net

4: Brand, Change and
Project Management

Noon - 1:30 p.m. CST; online training

JULY

11: Trust But Verify: Internal
Investigations and Auditing

Noon - 1:30 p.m. CST; online training

15-17: ACA International's Annual
Convention & Expo

12-13: Building High-Performing Teams

Hilton Chicago, Chicago

Noon - 1:30 p.m. CST; online training
18: Effective Performance
Management

Noon - 1:30 p.m. CST; online training
18-21: ACA International's 2020
Committee of 100 Meeting

Grand Hyatt Baha Mar,
Bahamas (Invite Only)

17-18: Managing the Collection Floor

Noon - 1:30 p.m. CDT; online training
19: Writing Effective Policies
and Procedures

Noon - 1:30 p.m. CDT; online training
25-26: Data Security and Privacy I

Noon - 1:30 p.m. CDT; online training

APRIL

19-21: Gulf States Collectors
Association Annual Meeting

The Battle House Renaissance
Mobile Hotel & Spa; Mobile, Ala.,
dwilliams@arscollections.com

SEPTEMBER

4-6: Northeast Debt Collection Expo

Atlantic City, N.J.;
nysca88@yahoo.com

OCTOBER

4-6: California Association of
Collectors Annual Meeting 
25: Successful Hiring Strategies

Noon - 1:30 p.m. CST; online training

Omni Rancho Las Palmas
Resort & Spa; Rancho Mirage,
Calif.; bmcguire@amgroup.us

For more information on these events or to register, visit www.acainternational.org/events.

32

ACAINTERNATIONAL.ORG


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Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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