Collector – January 2020 - 12

BESTPRACTICES

More Than a New Year's Resolution
Workplace wellness programs aim to help
keep employees healthy and stress-free.
By Anne Rosso May

I

t's a new year, and we all have positive
changes and healthy habits on the
brain. The media (social and otherwise)
is eager to offer ideas: Superfoods!
Adaptogen supplements! Meditation apps!
Streaming cycling workouts on $2,000
stationary bikes!
It seems that every year brings a slew
of buzzy new health trends, but here's
one that's endured: workplace wellness
programs. A report sponsored by the U.S.
Department of Labor and U.S. Department
of Health and Human Services found that
more than 80% of U.S. companies with over
50 employees offered some sort of corporate
wellness benefit.
Wellness is a broad term and
encompasses a lot of different things.
There's financial wellness: How financially
secure do you feel? There's social wellness:
Do you feel connected to your community?
There's physical wellness. Do you have
healthy eating and exercise habits? And
there's also emotional wellness: Do you
have access to the mental health resources
you need?
But at its core, wellness describes
a conscious effort to live and feel
healthier-a movement many companies
are championing. Not only are healthy
employees less likely to miss work, but
they are also on average more engaged
and productive.

DRILL DOWN INTO WHAT
EMPLOYEES WANT
Wondering what kind of corporate
wellness program to launch? You have a
lot of options, and it can be difficult to
know which one would be right for your
workplace. Just as you would with any
other corporate initiative, it might be best
to start with a committee.

12

That's what Bassford Remele did last April
when it decided to assess what stressors its
attorneys faced and how the firm could help
alleviate or even eliminate some of them.
"I don't think it's a great secret that the
legal profession, studies have shown, deals
with a much higher degree of depression,
alcoholism, substance abuse and marital
discord than the general population," said
Patrick Newman, attorney at Bassford
Remele. "That issue is receiving more and
more attention in legal circles and our firm
wanted to jump on board and see what we
could do to help our attorneys."
Bassford Remele's wellness committee,
which is composed of five attorneys and the
company's HR managers, was assembled
to represent a broad cross-section of the
firm's employees. The committee circulated
a detailed survey to flesh out employees'
pain points. "We wanted to know what is
impacting our wellness as a group and what
the committee should focus on as far as
relieving those issues," Newman said.
Based on those results, the group
ultimately decided to start with a series
of informational speakers, including the
director of Lawyers Concerned for Lawyers,
a Minnesota-based organization that
provides peer and professional support
services to local lawyers.
Most critically, Bassford Remele
is turning wellness into an ongoing
conversation, asking attorneys, "What
can the firm do to make your life easier?"
The most common answer so far turned
out to involve help balancing work-life
responsibilities, so the firm is doing things
like coordinating laundry services and
lunch delivery to the office.
"I do think that there are stressors that
are common between the legal profession
and being a frontline collector," Newman

said. "At least for me when I was a collector,
the feeling of inclusion and being part
of the agency's overall vision was really
important to me. So, I do think that if
ACA International agency members were
to conduct a similar wellness survey and
take efforts to hear from their frontline
collectors, I wouldn't be surprised to learn
that similar themes emerged."

TAKE ADVANTAGE OF
TECHNOLOGY
The wellness industry is booming right now,
thanks in large part to digital technology
advances. For instance, Fitbit has a program
for companies that offers subsidized or free
wearable devices to participants.
Capio Partners LLC recently joined
the Fitbit program to help motivate
employees to live more active lifestyles.
Jenny deHoyos, vice president of client
services at Capio Partners, said the appeal
of the Fitbit program was that it gives your
company a web page branded with your
logo where employees can create teams,

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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