Collector – January 2020 - 10

FIRST-PERSON

...SHARE TED TALKS
WITH STAFF
We use TED Talks in our
formal leadership development
program, either by assigning a
video for employees to watch
as homework or by watching
one together in class. We've
watched talks from people like
Atul Gawande, Simon Sinek
and Brené Brown. Actually, I
just had a great conversation
today with one of our leaders
about Atul's talk on coaching.
I usually find the videos we
watch by chance. Sometimes
a friend will recommend one or
I'll read a good book and check
to see if the author has done
one. It's a tool we use sparingly
but one that's produced good
dialogues. It helps expose
people to new ideas and
examine how these concepts
can be applied in a business
setting. Plus, people like to
watch videos; it's so common
these days to use video as a
learning medium. Most TED
Talks are relatively short, so
it's not an overwhelming time
commitment. I think they can
help fuel people's curiosity and
critical thinking skills.
-G. Scott Purcell, president,
Professional Credit

10

GLCCA BOD members participating in the inaugural Strategic Planning Retreat.

MEMBER NEWS

Great Lakes Credit and Collection
Association Plans for the Future

T

he Great Lakes Credit and Collection
Association (GLCCA) is defining its
role as a unit for accounts receivable
management industry members after
completing its first annual Strategic Planning
Retreat last fall.
The two-day event was designed to begin
the process of identifying who and what
GLCCA wants to be as a unit for its members,
according to president Pauline Kussart.
The board completed an analysis to
help guide leaders in developing a strategic

roadmap and identifying goals for the next
several years.
"We envision an annual retreat to
measure and review outcomes and
adjust the plan as necessary," Kussart
said. "Always having a three-year plan in
place will provide a continuum of structure
for the revolving board of directors and
provide a much-needed management
foundation for our executive director to
work with in order to help the GLCCA
meet member needs."

Have some community outreach news
you'd like to share? Tell us about it at

comm@acainternational.org.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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