Collector – January 2020 - 1

COLLECTOR

CONTENT

®

JAN2020 VOL.85 NUM.06

Highlights
36	

Our International Reach

38	

Tech Times are Changing

42	Exceptional
	
Programming and
	
Speakers Pay Off
45	
	

Looking Forward to
Monday Morning

46	Contextualizing
	
Consumer Complaints
50	 Another Look at Written 	
	Disputes

A FULL PLATE
What will the CFPB be up to in 2020?
A lot! Dig into five issues that could
impact your business.
By Anne Rosso May

18

Features

Columns &
Departments
4	Upfront
6	

Industry News

12	

Best Practices

14	FYI
16	

Collection Tips

32	Calendar
33	

Honor Roll

34	

Education Spotlight

52	

ACA SearchPoint

53	

Ad Index

54	Membership
56	

Last Word

24 Radical Redesigns

ACA International just rolled out significant revamps of two of its most popular
Core Curriculum products-FDCPA Essentials for the Accounts Receivable
Management Industry and Essential Collection Skills and Techniques. Here, we go
behind the scenes to learn how these tools were reimagined and how ACA members
can use them in their offices.
By Anne Rosso May

28 Four State Legislative Trends to Watch

Expect to hear a lot about data security, medical debt, student loan licensing and
wage garnishment in the coming year.
By Tim Dressen

COLLECTOR 01.20

"I don't like telling people
that we don't categorically
know the answer to
a question."
(page 34)

1



Collector – January 2020

Table of Contents for the Digital Edition of Collector – January 2020

Upfront
Industry News
Best Practices
FYI
Collection Tips
Radical Redesigns
Four State Legislative Trends to Watch
Calendar
Honor Roll
Education Spotlight
Our International Reach
Tech Times are Changing
Exceptional Programming and Speakers Pay Off
Looking Forward to Monday Morning
Contextualizing Consumer Complaints
Another Look at Written Disputes
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – January 2020 - Cover1
Collector – January 2020 - Cover2
Collector – January 2020 - 1
Collector – January 2020 - 2
Collector – January 2020 - 3
Collector – January 2020 - Upfront
Collector – January 2020 - 5
Collector – January 2020 - Industry News
Collector – January 2020 - 7
Collector – January 2020 - 8
Collector – January 2020 - 9
Collector – January 2020 - 10
Collector – January 2020 - 11
Collector – January 2020 - Best Practices
Collector – January 2020 - 13
Collector – January 2020 - FYI
Collector – January 2020 - 15
Collector – January 2020 - Collection Tips
Collector – January 2020 - 17
Collector – January 2020 - 18
Collector – January 2020 - 19
Collector – January 2020 - 20
Collector – January 2020 - 21
Collector – January 2020 - 22
Collector – January 2020 - 23
Collector – January 2020 - Radical Redesigns
Collector – January 2020 - 25
Collector – January 2020 - 26
Collector – January 2020 - 27
Collector – January 2020 - Four State Legislative Trends to Watch
Collector – January 2020 - 29
Collector – January 2020 - 30
Collector – January 2020 - 31
Collector – January 2020 - Calendar
Collector – January 2020 - Honor Roll
Collector – January 2020 - Education Spotlight
Collector – January 2020 - 35
Collector – January 2020 - Our International Reach
Collector – January 2020 - 37
Collector – January 2020 - Tech Times are Changing
Collector – January 2020 - 39
Collector – January 2020 - 40
Collector – January 2020 - 41
Collector – January 2020 - Exceptional Programming and Speakers Pay Off
Collector – January 2020 - 43
Collector – January 2020 - 44
Collector – January 2020 - Looking Forward to Monday Morning
Collector – January 2020 - Contextualizing Consumer Complaints
Collector – January 2020 - 47
Collector – January 2020 - 48
Collector – January 2020 - 49
Collector – January 2020 - Another Look at Written Disputes
Collector – January 2020 - 51
Collector – January 2020 - ACA SearchPoint
Collector – January 2020 - Ad Index
Collector – January 2020 - Membership
Collector – January 2020 - 55
Collector – January 2020 - Last Word
Collector – January 2020 - Cover3
Collector – January 2020 - Cover4
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