Collector – December 2019 - Cover1

COLLECTOR
12.19

Industry News from ACA International

TOP

cases of 2019
18

A look at the most influential rulings for the
accounts receivable management industry.

Train Staff to Deflect Phishing Attempts

26

What to Tell Employees About Call Baiting

38

How to Give the Best Client Gifts

12



Collector – December 2019

Table of Contents for the Digital Edition of Collector – December 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
A look at the most influential rulings for the accounts receivable management industry
The Human Element Spear phishing, malware, spyware, trojans, worms, viruses—it’s a scary digital world out there, and your employees are on the front lines. Here’s how you can rally staff around data security.
Calendar
Honor Roll
Education Spotlight
Behind the Name
Walking a Tightrope
A sixth grader should be able to read your notes and have a general idea of what’s happened.
Setting the Record Straight
A Conversation With In dustry Trailblazer Linda Russell
Ask the Experts
Looking Back, Looking Ahead
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – December 2019 - Cover1
Collector – December 2019 - Cover2
Collector – December 2019 - 1
Collector – December 2019 - 2
Collector – December 2019 - 3
Collector – December 2019 - 4
Collector – December 2019 - President’s Page
Collector – December 2019 - Industry News
Collector – December 2019 - 7
Collector – December 2019 - 8
Collector – December 2019 - 9
Collector – December 2019 - 10
Collector – December 2019 - 11
Collector – December 2019 - Best Practices
Collector – December 2019 - 13
Collector – December 2019 - FYI
Collector – December 2019 - 15
Collector – December 2019 - Collection Tips
Collector – December 2019 - 17
Collector – December 2019 - A look at the most influential rulings for the accounts receivable management industry
Collector – December 2019 - 19
Collector – December 2019 - 20
Collector – December 2019 - 21
Collector – December 2019 - 22
Collector – December 2019 - 23
Collector – December 2019 - 24
Collector – December 2019 - 25
Collector – December 2019 - The Human Element Spear phishing, malware, spyware, trojans, worms, viruses—it’s a scary digital world out there, and your employees are on the front lines. Here’s how you can rally staff around data security.
Collector – December 2019 - 27
Collector – December 2019 - 28
Collector – December 2019 - 29
Collector – December 2019 - 30
Collector – December 2019 - 31
Collector – December 2019 - Calendar
Collector – December 2019 - Honor Roll
Collector – December 2019 - Education Spotlight
Collector – December 2019 - 35
Collector – December 2019 - Behind the Name
Collector – December 2019 - 37
Collector – December 2019 - Walking a Tightrope
Collector – December 2019 - A sixth grader should be able to read your notes and have a general idea of what’s happened.
Collector – December 2019 - Setting the Record Straight
Collector – December 2019 - 41
Collector – December 2019 - A Conversation With In dustry Trailblazer Linda Russell
Collector – December 2019 - 43
Collector – December 2019 - 44
Collector – December 2019 - Ask the Experts
Collector – December 2019 - Looking Back, Looking Ahead
Collector – December 2019 - 47
Collector – December 2019 - ACA SearchPoint
Collector – December 2019 - Ad Index
Collector – December 2019 - Membership
Collector – December 2019 - 51
Collector – December 2019 - Last Word
Collector – December 2019 - Cover3
Collector – December 2019 - Cover4
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