Collector – November 2019 - 8

FIRST-PERSON

COMMUNITY

GIVE OUT COMPANY
APPAREL
We want our entire operation
to feel like a team because it
can get segmented sometimes,
particularly when it comes to
collectors versus non-collectors.
We don't have a business
casual environment, so we
implemented Team Recovery
dress-down Wednesdays. New
employees can pick out three
clothing items from the Lands'
End corporate apparel catalog,
in any color, which we have
customized with our logo. I don't
like to waste money, so it was
important to me that people
pick out things they actually like
and will wear. Employees who
have been here a while and want
to freshen up their company
clothes will sometimes order
new things too. Our offices can
get chilly, so people love the
puff vests we introduced last
year! We've been doing this for
over 20 years now and it's been
not only a good brand-builder
for us to have the entire staff
out wearing our clothing, but it
strengthens our culture too.
-Leslie Engle, IFCCE, MCE, vice
president of Team Recovery Inc.

8

Capital Recovery Systems Strengthens
Volunteer Partnerships

A

little time volunteering in the
community can go a long way.
Take it from Ohio-based collection
agency and ACA International member
Capital Recovery Systems Inc.
In October 2018, staff from the company's
Columbus and Steubenville locations started
volunteering on a weekly basis.
"A lot of people have a preconceived
notion about collection agencies and the
people who work there, and we want to
dispel that," said Director of Operations,
Debbie DiAlbert, who has spearheaded
Capital's volunteer efforts, mostly at local
food banks. "We want to show that we care,
and that we go the extra mile to contribute to
our communities."
Volunteering regularly has been an
overwhelmingly positive experience for
the company. Not only has it helped foster
better relationships and teamwork between

coworkers, but employees look forward to
it as a nice change of pace from their daily
office routine.
"Some of us are so busy in our daily lives
that it's hard to set aside time to volunteer
outside of work," said Client Liaison Alex
Gregory. "The fact that our company sets aside
time for us is so wonderful-we get to go out
and make a real, positive impact on the world
in ways that make us proud. It's very fulfilling."
Capital's volunteer organizations in the
community include the Ohio Food Bank,
Westerville Area Resource Management,
Steubenville Urban Mission and
Neighborhood Services Inc.
Martin Butler, executive director of
Neighborhood Services Inc., thanked Capital
for their support.
"Your faithfulness is just amazing.
Volunteering here, it means so much to us,
and we are so grateful," Butler said.

ACA Member Obituary

P

aul D. Read, an active ACA International leader in the Florida Collectors
Association, passed away Aug. 18, 2019, at the age of 82.
Read was the founder of The Preferred Group of Tampa and president of the
Florida Collectors Association in 1999/2000. Following his term as unit president, Read
served on the ACA Membership Board of Review Committee and as an ACA National
Director from 2000-2003.
Read is survived by his wife of 60 years, Mollie Priscilla Read, and two daughters, Pamela
(Jeffrey) Gafford and Paulette (David) Kelley.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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