Collector – November 2019 - 6

INDUSTRYNEWS

GRASSROOTS ADVOCACY

VoApps Discusses Voicemail
Technology With CFPB

R

epresentatives from VoApps,
an ACA International member
company, recently met with a team
from the Consumer Financial Protection
Bureau in Washington, D.C., to discuss
the company's ringless voicemail product
and the role it plays in the accounts
receivable management industry as well as
its place within the CFPB's proposed debt
collection rule.
Leah Dempsey, ACA's vice president and
senior counsel for federal advocacy, and a
representative from legislative affairs firm
Bockorny Group also attended the meeting,
where VoApps representatives explained how
the company's product works, how it offers a
consumer-friendly communication channel
for collectors, and the improved results-and
fewer complaints-that companies using the
technology have reported.

6

Ringless voicemail technology allows a
company to send a message directly to a
consumer's voicemail without calling the
phone. Consumers can listen to the message
at their convenience and choose to respond
or not respond on their time, without the
interruption of a call from the collector.
The CFPB's proposed debt collection
rule is unclear about the proper use of
ringless voicemail technology, so the team
from VoApps asked the CFPB for clarity in
the final rule that would provide certainty
to collectors about how the product can be
used as well as if the technology could be
used to deliver a limited content message
to a consumer.
The CFPB asked specific questions about
the user's experience and how individuals are
empowered to decide whether to contact a debt
collector when a voicemail is delivered.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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