Collector – November 2019 - 39

BUSINESSOPERATIONS

with workflow around a particular process
or balancing the work/life equation. Let the
mentee take the lead, while you oversee the
process by offering guidance.
Career knowledge isn't always intuitive.
Many people learn best from shared
experiences. This type of mentorship can help
build the next generation of leaders at your
company and in the ARM industry.

SHOULD YOU ONLY MENTOR
RISING STARS?
Both rising stars and at-risk staff members
can benefit from mentorship. There are
people who could build a strong career with
your company with a little extra interaction
or care. Determine how to best leverage
each person's skillset or personality to your
organization's and their mutual advantage.
Some people leave companies because they
don't seem to "fit the mold" without realizing
that their unique point of view may actually
offer great value. Coaching and mentoring
these people could result in a different
outcome for them and the company.

WHAT'STHE DIFFERENCE BETWEEN
MENTORING AND LECTURING?
Sometimes you need to leave the office
environment so your advice or guidance
won't be viewed as a corrective. Sit outside
in the sun. Take a walk around the office
campus. Drive somewhere to get lunch.
Remove mentees from the day-to-day
grind to think through what's happening
in their career and life, while offering
useful guidance.
It can be difficult to be on the receiving end
of constructive criticism when you are in the
moment. However, offering feedback and an
alternate point of view shouldn't be construed
as a bad thing. That's what will help mentees
grow and improve their overall performance
both at work and at home.

MENTORSHIP IS THE
KEY TO GROWTH
ARM industry leaders should take a step back
to figure out how they are going to motivate
and retain employees. They need to help them
to see their work as a career and not just a job.

Think about what works inside your
organization before offering advice and
guidance. Don't reject venting sessions.
These "moan and groan" opportunities will
help employees do more than complain-
they will help staff connect with leaders in
your organization. This can encourage them
to do a better job, as they will feel they
have a seat at the table. They will appreciate
knowing management is listening.
Now more than ever, listening and being
able to communicate effectively are key
tools for success in the collections industry.
Mentoring or career-related coaching could
reduce attrition and create a happier, more
productive work environment.
Michael Lamm is managing partner at
Corporate Advisory Solutions, a boutique
merchant bank with offices in Philadelphia
and Washington, D.C. Lamm hosts the
ACA Cast podcast series Leadership Fuel
With Michael Lamm. He can be reached at
mlamm@corpadvisorysolutions.com or
(202) 904-7192.

Calling All Writers!

We're accepting articles from our readership.*
Collector magazine invites credit and collection professionals of all levels into a community of
experts who share their hard-won experience through in-depth process and data-driven articles.
Send your article pitch or summary to Anne Rosso May at either
» rosso@acainternational.org or
» Anne Rosso May
Collector Magazine
4040 West 70th Street
Minneapolis, MN 55435
*Qualifying participation for the Continuous Service Award

COLLECTOR 11.19

39



Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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