Collector – November 2019 - 37

BUILDING BEST IDEAS
Concluding the LevelUp Leadership
Experience, members joined ACA President
Roger Weiss, IFCCE, and ACA PresidentElect G. Scott Purcell for the Industry Best
Ideas & Burning Issues Open Forum Sept.
25 at ACA's headquarters.
Members submitted a best idea and
burning issue from their organization as
a basis to discuss what their company has
implemented, what has worked and what
hasn't in areas such as human resources,
professional development, operations
and technology.
Discussions included how to bolster
employee engagement through team
building exercises and mitigating conflicts
using one-on-one meetings with staff or
guiding employees to work through
issues together.
"To me, any time you can share best ideas
it is a tremendous opportunity to collaborate
and get creativity flowing. The ideas are so
valuable in revenue creation, cost reduction,

COLLECTOR 11.19

culture improvement and client experience-
all from one session," Weiss said. "What's
even more valuable to me is the community
that the session builds and the follow-up
conversations that occur for years to come."
Weiss and Purcell also shared leadership
tips based on their experience in the accounts
receivable management industry and with
ACA's Board of Directors.
"Hearing the best ideas at ACA's LevelUp
conference provides great insight into
members' expertise. I've always been
and continue to be impressed with the quality
effort participants put into this exercise,"
Purcell said. "I always come home with pages
of ideas to share with our teams-ideas that
make money now, or that create a much
stronger organization and real improvements
to our culture. I can hardly wait to hear the
ideas at next year's LevelUp conference and
hope you'll be there."

"To me, any time you can
share best ideas it is a
tremendous opportunity
to collaborate and get
creativity flowing."

Left to right:
Gregg Swersky, Roger Weiss and Christian Lehr. *
Amanda Tyron at the Best Ideas and Burning Issues
session. * G. Scott Purcell leads the Best Ideas and
Burning Issues session. * Jose Giron participates in
the StrengthsFinder workshop.

Katy Zillmer is ACA International's
communications specialist.

37



Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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