Collector – November 2019 - 34

EDUCATIONSPOTLIGHT

Meet Your Certified Instructor
Why did you decide to become a
Certified Instructor?
Back in 2005, when I started serving
on ACA's Executive Committee, it was
suggested that it would be helpful for
committee members to become Certified
Instructors. So in 2007 that's exactly what
I did, and I almost immediately started
teaching half-day seminars when I was
invited to install officers at unit meetings.
It was a pretty smooth transition. I'm
not saying I wasn't intimidated by public
speaking-I was-but it was something I
quickly became used to and it helped build
my confidence.

really resonates with people. I also draw on
my experiences as an ACA leader and share
the history of how things came to be, like
the roots of certain policies and programs
and what was going on in the industry at
the time something was created. A couple of
examples would be the Code of Ethics and
The Collector's Pledge.
I'd say ACA's Ethical and Professional
Collections class is the one I enjoy teaching the
most. I like to talk the principles of business
ethics and why we all need to follow ACA's
Code of Conduct. As I mentioned, I bring a lot
of history to that and talk about where we've
come from as an industry and association.

Have you learned any lessons about
teaching along the way?

How do your CI skills translate to
your job?

I try to talk about my own personal agency
experiences when I teach a class. I discuss
the things we do in my office-what we've
gotten right or wrong-because I think that

I'm always weaving things I've learned from
my classes into my company's operations,
especially when we do training. I like to
connect people to the big picture and what's
going on out there beyond our four walls.

Have ACA's education opportunities
expanded your peer network?
Yes, absolutely! I've met many people I may
not otherwise have been connected to. That
includes people taking the classes as well
as the other Certified Instructors. I do have

Company:
Action Collection
Agencies Inc.

Name:
Jay
Gonsalves
34

Title:
President

a benchmark group who I can talk to and
bounce ideas off of, but sometimes I'll also
reach out to my fellow instructors to get
their take on something. Being a Certified
Instructor plugs you into a whole network of
really smart people.

What's the best piece of advice
you've received?
I've gotten a lot of good advice from
many different sources over the years.
Something that really sticks out came from
my father, who talked a lot about personal
responsibility and initiative. You have to get
out there and make things happen. No one is
going to do it for you. Take responsibility for
your own success and don't give up.

Number of
Seminars Taught:

25+

Years as a
Certified Instructor:

12

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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