Collector – November 2019 - 32

ACA EVENTS & EDUCATION

CALENDAR
NOVEMBER

6: Call Evaluations
8 a.m. - 9:30 a.m. CDT; Chicago

DECEMBER

MARCH

4-5: Data Security & Privacy I
11 a.m. - 12:30 p.m. CDT; online training

APRIL

3: Writing Effective Policies and
Procedures
11 a.m. - 12:30 p.m. CDT; online training

6: Data Security & Privacy II
1 p.m. - 4 p.m. CDT; Chicago
6: Keep Calm and Prevent UDAAP
10 a.m. - 11:30 a.m. CDT; Chicago

10-11: Data Security & Privacy II
11 a.m. - 12:30 p.m. CDT; online training
12: Advanced FDCPA Issues
11 a.m. - 12:30 p.m. CDT; online training

4-5: Nebraska Collectors Association
Annual Meeting
Cornhusker Marriott, Lincoln, Neb.;
andy@collectionassociates.com

19-21
Gulf States Collectors
Association Annual Meeting
The Battle House Renaissance
Mobile Hotel & Spa; Mobile, Ala.,
dwilliams@arscollections.com

17: Effective Performance
Management
11 a.m. - 12:30 p.m. CDT; online training
18-19: Essential Collection Skills and
Techniques
11 a.m. - 12:30 p.m. CDT; online training

FEBRUARY 2020
6-8
ACA International's
2019 Fall Forum & Expo
The Drake Hotel, Chicago

12: Conducting A Risk Assessment
11 a.m. - 12:30 p.m. CDT; online training
13: Controls and Corrective Actions
11 a.m. - 12:30 p.m. CDT; online training
14: Successful Hiring Strategies
11 a.m. - 12:30 p.m. CDT; online training
19-20: FDCPA Essentials for
Collectors
11 a.m. - 12:30 p.m. CDT; online training
21: Duties and Data Furnishers Under
the FCRA
11 a.m. - 12:30 p.m. CDT; online training

18-21
ACA International's 2020
Committee of 100 Meeting
Grand Hyatt Baha Mar,
Bahamas (Invite Only)

MAY

20-22: Michigan Association of
Collection Agencies Annual Meeting
Mission Port Resort, Mackinaw
Island, Mich.; matt.moskowitz@
americanprofit.net

OCTOBER

4-6: California Association of
Collectors Annual Meeting 
Omni Rancho Las Palmas
Resort & Spa; Rancho Mirage,
Calif.; bmcguire@amgroup.us

For more information on these events or to register,
visit www.acainternational.org/events.

32

ACAINTERNATIONAL.ORG


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Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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