Collector – November 2019 - 1

COLLECTOR

CONTENT

®

NOV2019 VOL.85 NUM.04

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16

Features

Highlights
36	
	

ACA's LevelUp
Leadership Experience

38	
	

Lead the Next Generation 	
Through Mentorship

40	

Texas Tackles the TCPA

42	

Never Give Up

44	
	

A Resource Every
Member Needs

46	

Rising to the Top

Columns &
Departments
4	Upfront
6	

Industry News

10	

Best Practices

12	FYI
14	

Collection Tips

32	Calendar
33	

Honor Roll

34	

Education Spotlight

48	

ACA SearchPoint

49	

Ad Index

50	Membership
52	

Last Word

20 The Life-Changing Magic of Tidying Up Your Call Evaluations
Collection calls are high-stakes communications wrapped in layers of
complexity. Here's how to make sure agents are meeting your expectations
every time.
By Leslie Bender and Debra Ciskey

26 The (Slow) Race to Clarify the TCPA

ACA remains at the forefront of a longtime effort to clarify application and
enforcement of the TCPA so businesses can successfully comply with it. Here's
what has happened since the D.C. Circuit's decision in ACA Int'l v. FCC came 	
out last year.
By Kari Barber

COLLECTOR 11.19

"The judge misstated the
facts of the case in his
own opinion letter."
(page 18)

1



Collector – November 2019

Table of Contents for the Digital Edition of Collector – November 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
Do Your Policies Measure Up?
The Life-Changing Magic of Tidying Up Your Call Evaluations
The (Slow) Race to Clarify the TCPA
Honor Roll
Calendar
Education Spotlight
ACA’s LevelUp Leadership Experience
Lead the Next Generation Through Mentorship
Texas Tackles the TCPA
Never Give Up
A Resource Every Member Needs
Rising to the Top
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – November 2019 - Cover1
Collector – November 2019 - Cover2
Collector – November 2019 - 1
Collector – November 2019 - 2
Collector – November 2019 - 3
Collector – November 2019 - Upfront
Collector – November 2019 - 5
Collector – November 2019 - Industry News
Collector – November 2019 - 7
Collector – November 2019 - 8
Collector – November 2019 - 9
Collector – November 2019 - Best Practices
Collector – November 2019 - 11
Collector – November 2019 - FYI
Collector – November 2019 - 13
Collector – November 2019 - Collection Tips
Collector – November 2019 - 15
Collector – November 2019 - Do Your Policies Measure Up?
Collector – November 2019 - 17
Collector – November 2019 - 18
Collector – November 2019 - 19
Collector – November 2019 - The Life-Changing Magic of Tidying Up Your Call Evaluations
Collector – November 2019 - 21
Collector – November 2019 - 22
Collector – November 2019 - 23
Collector – November 2019 - The (Slow) Race to Clarify the TCPA
Collector – November 2019 - 25
Collector – November 2019 - 26
Collector – November 2019 - 27
Collector – November 2019 - 28
Collector – November 2019 - 29
Collector – November 2019 - 30
Collector – November 2019 - Honor Roll
Collector – November 2019 - Calendar
Collector – November 2019 - 33
Collector – November 2019 - Education Spotlight
Collector – November 2019 - 35
Collector – November 2019 - ACA’s LevelUp Leadership Experience
Collector – November 2019 - 37
Collector – November 2019 - Lead the Next Generation Through Mentorship
Collector – November 2019 - 39
Collector – November 2019 - Texas Tackles the TCPA
Collector – November 2019 - 41
Collector – November 2019 - Never Give Up
Collector – November 2019 - 43
Collector – November 2019 - A Resource Every Member Needs
Collector – November 2019 - 45
Collector – November 2019 - Rising to the Top
Collector – November 2019 - 47
Collector – November 2019 - ACA SearchPoint
Collector – November 2019 - Ad Index
Collector – November 2019 - Membership
Collector – November 2019 - 51
Collector – November 2019 - Last Word
Collector – November 2019 - Cover3
Collector – November 2019 - Cover4
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