Collector – October 2019 - 5

COLLECTOR

®

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
by ACA International.
4040 W. 70th St.,
Minneapolis, MN 55435
Telephone: (952) 926-6547
Web: www.acainternational.org
Email: comm@acainternational.org
Twitter: @acacollector
Annual subscription rates: $35 for ACA
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Collector welcomes article submissions.
However, we cannot guarantee publication
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-information. Advertisement of products or
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Information contained in Collector is not
intended to be legal advice and may not
be used as legal advice. Every effort has
been made to ensure this information is
up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

PRESIDENT'SPAGE

Gearing Up for Chicago
Are you ready for ACA's Fall Forum & Expo?
By Roger Weiss

A

s we arrived back from ACA International's 2019 Convention & Expo in lovely San
Diego and began to decompress from all the conversations we had, all the ideas that
flowed and all the takeaways we learned, our attention soon turned to preparing for
ACA's Fall Forum & Expo, which will be held Nov. 6-8 in my favorite city to visit, Chicago.
This issue of Collector magazine discusses buying and selling ARM companies,
responding to consumer complaints, using new technology to meet compliance
expectations and more. I used an interesting word there, "discusses." I actually misused
the word, because to discuss certainly infers conversing, debating and deliberating about
the aforementioned topics. Yet this doesn't occur from the pages of Collector. Don't get
me wrong, Collector and its contents are invaluable, but to contextualize my point, I
encourage you to use these topics (and countless others) as the basis for true discussion
and collaboration with like-minded peers at the Fall Forum & Expo.
Too often we rely on technology to communicate our ideas, thoughts and concerns rather
than picking up the phone and having a conversation or getting together to break bread and
discuss merits and drawbacks of various topics. There's no better place to do this than at a
live ACA event. For those of you who were in San Diego, you know the vibe and energy I'm
talking about. I made it a point to ask numerous people what they thought of ACA's 2019
Annual Convention & Expo and I received overwhelmingly positive feedback.
I always ask one question: "What did you get as a takeaway that will pay for your trip?"
The answers I hear vary, and often include a new vendor, a new service, how to make more
money with what I've got, how to reduce risk and how to fight litigious consumer attorneys.
I get these answers from every size shop, from attorneys, from affiliates and even from staff.
What I simply don't get as a reply is negative feedback.
I know this sounds like a sales plug for ACA's Fall Forum, and that's only because, well,
it is. But I don't just want to sell you on the benefits of attending the event. I also want to
remind you of the reasons to attend and convince others to join us. I want to make sure
those of you who don't normally attend these events start developing a touch of FOMO so
you will come and not miss out on opportunities to network and learn.
I want to see you at The Drake Hotel in Chicago sharing your industry knowledge,
connecting and smiling with peers, discussing dinner plans and even the cocktail before.
I want each of you to get as much as I do out of this event. I want each of you to join
me in building the energy of ACA and, of course, to bring someone to join the fun.
Remember: Every member, get a member. EMGAM!

Roger Weiss, IFCCE,

is president of CACi in St. Louis,
Missouri. He can be reached at
roger.weiss@cacionline.net.

©2019 ACA International. All rights reserved. Materials
COLLECTOR 10.19
may not be reproduced without written permission.

5


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Collector – October 2019

Table of Contents for the Digital Edition of Collector – October 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Accessibility From Every Angle
Information Transformation
Calendar
Honor Roll
Education Spotlight
Behind the Name
A.I. is Transforming Compliance. Are You Ready?
What to Watch in 2020
ACA’s Industry Advancement Program Provides Amicus Support in Key FDCPA Statute of Limitations Issue
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – October 2019 - Cover1
Collector – October 2019 - Cover2
Collector – October 2019 - 1
Collector – October 2019 - 2
Collector – October 2019 - 3
Collector – October 2019 - 4
Collector – October 2019 - President’s Page
Collector – October 2019 - Industry News
Collector – October 2019 - 7
Collector – October 2019 - 8
Collector – October 2019 - 9
Collector – October 2019 - Best Practices
Collector – October 2019 - 11
Collector – October 2019 - FYI
Collector – October 2019 - 13
Collector – October 2019 - Collection Tips
Collector – October 2019 - 15
Collector – October 2019 - 16
Collector – October 2019 - 17
Collector – October 2019 - 18
Collector – October 2019 - 19
Collector – October 2019 - Accessibility From Every Angle
Collector – October 2019 - 21
Collector – October 2019 - 22
Collector – October 2019 - 23
Collector – October 2019 - Information Transformation
Collector – October 2019 - 25
Collector – October 2019 - 26
Collector – October 2019 - 27
Collector – October 2019 - 28
Collector – October 2019 - 29
Collector – October 2019 - Calendar
Collector – October 2019 - Honor Roll
Collector – October 2019 - Education Spotlight
Collector – October 2019 - 33
Collector – October 2019 - Behind the Name
Collector – October 2019 - 35
Collector – October 2019 - A.I. is Transforming Compliance. Are You Ready?
Collector – October 2019 - 37
Collector – October 2019 - What to Watch in 2020
Collector – October 2019 - 39
Collector – October 2019 - 40
Collector – October 2019 - 41
Collector – October 2019 - ACA’s Industry Advancement Program Provides Amicus Support in Key FDCPA Statute of Limitations Issue
Collector – October 2019 - 43
Collector – October 2019 - ACA SearchPoint
Collector – October 2019 - Ad Index
Collector – October 2019 - Membership
Collector – October 2019 - 47
Collector – October 2019 - Last Word
Collector – October 2019 - Cover3
Collector – October 2019 - Cover4
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