Collector – October 2019 - 28

Educational Tracks
OPERATIONS: The CFPB, Technology & The Future

What impact will the CFPB rules changes have upon the ARM industry? With these changes, how will
organizations leverage the use of technologies currently available and now projected to be permitted by
the regulators? With new rules, new technologies and new approaches to recoveries, how should you
operationally adjust your focus and manage your human resources? This educational track covers how the
new CFPB rules will affect how you do business, how you manage your vendors and a deeper dive of what
we can expect for the future.

HEALTH CARE: Understanding A Changing Industry

Most collection firms engage in servicing some portion of the medical industry. This educational track
covers multiple facets of health care collections including billing challenges, multiple dispute filers,
changing regulations, hiring and industry trends. A review of provider merger and acquisitions will
provide an outlook to medical collections of the future.

LEGAL: Attorney Education with CLE Credits

An educational track created by attorneys for attorneys. Look no further - in just two days you can earn
up to 7 CLE credits while networking with ACA member agencies and attorney colleagues. Engage in
discussions about industry litigation trends, strategies to enhance client representations and share the
best practices that make your approaches successful.

Add-on
Seminars
*Additional fee required.

Call Evaluations*

Wednesday, Nov. 6 »
8:00 a.m. - 9:30 a.m.

Keep Calm & Prevent UDAAP*
Wednesday, Nov. 6 »
10:00 a.m. - 11:30 a.m.

Data Security & Privacy II*
Wednesday, Nov. 6 »
1:00 p.m. - 4:00 p.m.



Collector – October 2019

Table of Contents for the Digital Edition of Collector – October 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Accessibility From Every Angle
Information Transformation
Calendar
Honor Roll
Education Spotlight
Behind the Name
A.I. is Transforming Compliance. Are You Ready?
What to Watch in 2020
ACA’s Industry Advancement Program Provides Amicus Support in Key FDCPA Statute of Limitations Issue
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – October 2019 - Cover1
Collector – October 2019 - Cover2
Collector – October 2019 - 1
Collector – October 2019 - 2
Collector – October 2019 - 3
Collector – October 2019 - 4
Collector – October 2019 - President’s Page
Collector – October 2019 - Industry News
Collector – October 2019 - 7
Collector – October 2019 - 8
Collector – October 2019 - 9
Collector – October 2019 - Best Practices
Collector – October 2019 - 11
Collector – October 2019 - FYI
Collector – October 2019 - 13
Collector – October 2019 - Collection Tips
Collector – October 2019 - 15
Collector – October 2019 - 16
Collector – October 2019 - 17
Collector – October 2019 - 18
Collector – October 2019 - 19
Collector – October 2019 - Accessibility From Every Angle
Collector – October 2019 - 21
Collector – October 2019 - 22
Collector – October 2019 - 23
Collector – October 2019 - Information Transformation
Collector – October 2019 - 25
Collector – October 2019 - 26
Collector – October 2019 - 27
Collector – October 2019 - 28
Collector – October 2019 - 29
Collector – October 2019 - Calendar
Collector – October 2019 - Honor Roll
Collector – October 2019 - Education Spotlight
Collector – October 2019 - 33
Collector – October 2019 - Behind the Name
Collector – October 2019 - 35
Collector – October 2019 - A.I. is Transforming Compliance. Are You Ready?
Collector – October 2019 - 37
Collector – October 2019 - What to Watch in 2020
Collector – October 2019 - 39
Collector – October 2019 - 40
Collector – October 2019 - 41
Collector – October 2019 - ACA’s Industry Advancement Program Provides Amicus Support in Key FDCPA Statute of Limitations Issue
Collector – October 2019 - 43
Collector – October 2019 - ACA SearchPoint
Collector – October 2019 - Ad Index
Collector – October 2019 - Membership
Collector – October 2019 - 47
Collector – October 2019 - Last Word
Collector – October 2019 - Cover3
Collector – October 2019 - Cover4
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