Collector – September 2019 - 46

ORIGINSTORY

Work Ethic From the Ground Up
Dinner with Larry Bird? NBD for Andrew Robinson, whose lively upbringing and commitment to client service have
helped kick Associated Credit Services into growth mode.

A

ndrew Robinson's strong work
ethic has helped him achieve
success in every job he's had,
including his current role as president
of a thriving accounts receivable
management company. Here's how he
got his start, in his own words:
"I grew up a half hour outside of Boston.
There were six kids in my family: three
boys and three girls.
My dad worked as an entrepreneur who
started a basketball camp for kids with K.C.
Jones, a Boston Celtics player and coach.
He also worked as a referee for high school
and college games across the country. My
mom helped him run the business. We
had all the Celtics greats come and talk at
my dad's basketball camps, which led to
spaghetti dinners with the likes of Larry
Bird and John Havlicek.
It was a unique way to grow up.
Around that time, I also developed a
keen interest in geology and collecting
rocks. My mom and I went to rock shows

46

and local flea markets, where I was always
on the lookout for new additions to my
collection.
So, naturally, I went to school to be
a geologist, as all bill collectors do.
I went to Bridgewater State College
in Massachusetts (now Bridgewater
University) and enrolled in the geology
program. It was a tough curriculum.
After a few years, I changed my major to
business and chose a minor in energy and
environmental resources management.
Growing up, in addition to a strong
work ethic, my parents taught us we had
to earn our way after college and live on
our own.
Not long after graduating, I found
an apartment and a job working as
a collector for Financial Collection
Agencies (FCA) International in Boston.
It took me some time to learn the ropes,
but I understood working hard. In turn, I
found mentors and life lessons.
After a year at FCA, the owners of
Associated Credit Services Inc., John
Burwick and Ned Seder, recruited me to
start an office in Boston.
They founded Associated Credit
Services Inc. in 1969. I came on board in
1986 with a staff of 12 to 15 people, and
we now have about 70 employees.
Over the years I moved from being a
manager to vice president, president, to a
50% stockholder when I bought out one
of the partners. In 2015, I purchased the
other half of the company. I am now in
my 33rd year here.
The reason I'm still in this industry is
because I was fortunate enough to work
for Burwick, who taught me his dynamic
approach to business leadership. Every
time I started to get to the point where
I said, 'I am really delivering for this
company and I'm not getting paid what

I'm worth,' he would beat me to the punch
and give me a raise or a promotion.
I've always remembered that and tried
to do the same with my staff by constantly
evaluating the value they bring to the
company. As a result, we have staff who have
been with the company for 15 to 20 years-
several as long as 40 years.
I've had friends come to work with me
because of the growth opportunities and
career stability in this industry. Bolstering my
extremely talented executive team, my son
Jake is now in his fifth year with the company
and working as our hiring, training and
retention manager.
In addition to our dedicated employees, we
have longtime clients in banking, utilities and
health care among other lines of business, and
have expanded into first-party work and other
related services.
Success to me is not measured in how big
a company gets, it's measured in what kind
of life we provide for our employees and
what kind of services we provide for our
clients. We have been voted a "Best Place
to Work in Collections" for the last four
years running and are ranked No. 1 by the
majority of clients we service.
We focus on treating consumers right
on behalf of our clients. As a result, we
are in continuous growth mode. We
have a new look, and we opened another
75-seat call center in January this year.
It's an exciting time as ACS continues
to grow and prosper. Providing best-inclass service to our clients and greeting a
truly happy and engaged staff every day is
extremely rewarding.
My career keeps me busy, but when I'm not
working, I spend time with family and friends
and keep up with my hobby studying geology
and collecting rocks-of course."
Reported by Katy Zillmer.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com