Collector – September 2019 - 42

BUSINESSOPERATIONS

Ask the Experts:
Raising the Bar
We asked three ACA International award winners
to tell us what markers they used to measure their
career success.

"When did you consider yourself
a success in this industry?"
DAVID GLEZERMAN, former assistant
vice president and bursar for Temple
University. Winner of ACA's 2019 Honorary
Membership Award.
"Becoming one of the first creditor
members to attain ACA's Certified
Instructor status was important for me, as
well as receiving ACA's 2004 Member of
the Year award for developing the old Higher Education Collection
Practices certificate program. Being an active committee member
and chair of two different ACA committees for many years and
having the opportunity to work with so many knowledgeable
and respected collection industry icons helped me feel that I
was successful in the credit and collection industry. Outside of
ACA, being honored by the National Association of College and
University Business Officers for professional development and
student financial services was a major achievement too."

DONNA NICHOLSON STIEF,
former executive director of Credit Bureau of
Lancaster County. Winner of ACA's 2019
Honorary Membership Award.
"Active participation and involvement
in the credit and collection industry was
hands down a key component in the
success of my career. I learned from the
great leaders in the industry by working alongside them, whether it be
as a board member, committee member or contributor to education
and events. In doing so, I built strong personal relationships over
the years. Although I'm no longer in the industry, those friendships
remain stronger than ever. To me, the friendships that I've built are
priceless and quantify the truest meaning of success."

42

RICHARD HOFFMAN, former CEO of Los
Angeles Collection Service Inc. Winner of ACA's 2019
Honorary Membership Award.
"Taking on leadership roles within ACA
and my state association was tremendously
rewarding. Serving as president of the
California Association of Collectors for
almost two years and on the ACA Board
of Directors for four years were big milestones for me. I was
also thrilled to be inducted into the International Fellowship of
Certified Collection Executives and to receive the Unit Leader of
the Year Award, two of ACA's highest honors. I've seen and done a
lot in my career, and as I look back now it's the people I've worked
with and the friends I've made that I value most."

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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