Collector – September 2019 - 40

EDUCATIONSPOTLIGHT

Meet Your Certified Instructor
Why did you decide to become
a Certified Instructor?

What are the most challenging and
rewarding parts of being a CI?

I've always considered one of my talents
to be the ability to convey information
so people can understand it. I did some
training in my previous career outside
of the accounts receivable management
industry, and when I first joined Contract
Callers I was here for about three months
and the next thing I know I'm training
people on the FDCPA. One day a friend
said, "You should be a Certified Instructor."
I looked into it and knew I wanted to be a
part of the program. My CI training class
was big and had what turned out to be some
amazing instructors, like Irene Hoheusle,
Michael O'Meara, Travis Miller, Nick
Jarman and Joe Adams. It was an incredible
group to learn with and from.

The most rewarding part is both when
I can see people learning, and also
when they give me feedback on my role
as an instructor, whether it's positive
or negative. Feedback on your work is
invaluable. That said, sometimes you
do have to shake off criticism. A few
years ago, I got a really bad review from
someone in a class I taught on the FCRA.
He said it was one of the worst ACA
trainings he'd ever participated in. That
completely floored me. I went back and
tried to find out what I had done wrong,
but I just couldn't see the difference
between that class and similar ones where
I'd gotten great reviews. I was talking
about it with another instructor who told
me, "Sometimes you'll just get comments
like that. Don't let one person out of 12
make you reevaluate what you're doing."

How do your CI skills translate to
your job?
When you're an instructor you have to
know your subject matter inside and
out. This keeps me on my toes and
helps me keep up with not only
changes in laws and regulations,

Company:
Contract Callers Inc.
Title:
Chief Compliance
Officer

Name:
LaDonna
Bohling
40

but also how agencies are responding to
issues. I think that's why the Contract
Callers collectors are so good. I bring them
perspectives from all the other agencies
that I encounter through my work as an
instructor.

What kind of feedback do you hear
from participants that makes you
feel the class was a success?
I love it when I'm at an industry event, like
ACA's Annual Convention, and people
who I've taught in webinars walk up to
me and say, "I heard your voice and I
knew it was you!" I really enjoy making
those personal connections. People also
tell me that they like the stories I share in
my classes about how I approach certain
situations. It's relatable and helps them
connect with the material.

ACA Achievements: Fellow,
Scholar, Credit and Collection
Compliance Officer and
International Fellowship of Certified
Collection Executives designations;
Fred Kirschner Instructor
Achievement Award, Charles F.
Lindemann Certified Instructor
of the Year Award, Kurt Swersky
Award and Warren Siem Award

Years as a
Certified Instructor:

7

Number of
Seminars Taught:

30+



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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