Collector – September 2019 - 4

COLLECTOR

®

UPFRONT

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May

Drivers of Success
What makes ACA so great? The people who power it.

DESIGN FIRM
The YGS Group

By Mark Neeb

COMMUNICATIONS SPECIALIST
Katy Zillmer

A

mid all the excitement at ACA's Annual Convention & Expo in July (which
you can read about on p. 18), I couldn't help but notice just how unique we are
compared to many other associations. I often use the phrase, "ACA is a memberdriven organization," and I thought I'd write this month about just how "memberdriven" we really are.
Did you know that we have nearly 25 member and board committees made up of
members who volunteer their time and talents to better our association and standing
within the financial community? And did you know that roughly 250 members serve on an
ACA committee in some capacity? These committees help govern our association, provide
educational content, raise money for our advocacy
efforts and plan our meetings. People from
businesses of all sizes-from one-person shops to
companies with thousands of employees-pitch
in. Add event speakers to that group of volunteers,
and you have a huge nucleus of talented people
who give without seeking anything in return. That
is what makes ACA so great, and the largest credit
and collections association in the world.
It's been said many times that if you make
friends with a bill collector, you've made a friend for life. Yes, we are all engaged in this
business to make a living for our families and to serve the financial sector and consumers
with our very important work, but ultimately it's relationships that matter most.
Every year we lose a few of these types of people and just a short time ago, we lost our
beloved friend Dallas Bunton Sr. When I think of all that is good in people in our industry,
I look no further than Dallas. He was beloved by his family, his employees, his peers, his
community and his clients. He focused on relationships-on serving people and helping
them any way he could.
I don't think it's a coincidence that some of the most successful people in our industry
are also the ones who give their time for the purpose of bettering ACA. As we embark on
another year, under the leadership of ACA President Roger Weiss, let us not forget what we
love most about our industry: the people.

"It's been said many
times that if you make
friends with a bill
collector, you've made
a friend for life."

Collector is published monthly
by ACA International.
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Minneapolis, MN 55435
Telephone: (952) 926-6547
Web: www.acainternational.org
Email: comm@acainternational.org
Twitter: @acacollector
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copies: $3.25 for ACA members, $6.50
for nonmembers.
Collector welcomes article submissions.
However, we cannot guarantee publication
of the articles we receive. Collector editors
reserve the right to edit submissions.
For advertising information, please
contact Leonard Media Group at (215) 6759208, ext. 201; info@leonardmedia.com; or
www.acainternational.org/about/advertising
-information. Advertisement of products or
services in Collector does not constitute an
endorsement by ACA.
Information contained in Collector is not
intended to be legal advice and may not
be used as legal advice. Every effort has
been made to ensure this information is
up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

Mark Neeb

is ACA International's CEO. He can be
reached at neeb@acainternational.org.

4

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Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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