Collector – September 2019 - 37

INTERNATIONAL FELLOWSHIP OF CERTIFIED
COLLECTION EXECUTIVES
The International Fellowship of Certified Collection Executives designation
recognizes experienced individuals who have made significant contributions to the
improvement of the industry, their association and the greater public good through their
leadership and education and community involvement efforts.
David Kelley, CEO-president of The Preferred Group of Tampa in Tampa, Florida, is
very active in the Florida Collectors Association, having served on the board in multiple
positions, including a term as president. On the national level, he has chaired ACA's
Healthcare Committee, served on the Council of Delegates, and earned both the Fellow and
Scholar designations.
Niel Welborn, vice president of Todd, Bremer & Lawson Inc. in Rock Hill, South
Carolina, has earned ACA's Scholar, Fellow and Professional Collection Specialist
designations. He's participated in several ACA committees and is a member of the Council
of Delegates. Welborn is active in the South Carolina Collectors Association, having served
several terms as unit president.

UNIT LEADER OF THE YEAR AWARD
This award recognizes members who have made the most outstanding contributions to
their units in the past two years. Unit officers and members of ACA's Council of Delegates
and Board of Directors submit nominations, and a national selection panel of unit leaders chooses
the recipients. This year, two recipients were selected.
Kelsi Hamilton from the Washington Collectors Association was honored in the
category of 66-100 members. Under her guidance and leadership as legislative committee
chair for the Washington Collectors Association, members of the unit helped reform the
Washington Collection Association Act by effectively advocating their position through
meetings, conversations and testifying before the state legislature.
Dick Williams of the Gulf States Collectors Association was honored in the category
of 36-65 members. Williams is the president of the Gulf States Collectors Association and
has worked tirelessly to bring ongoing education opportunities to Gulf States collections
professionals. He successfully launched a grassroots campaign this spring aimed at reintroducing the industry to all state legislators in Alabama and Mississippi.

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Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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