Collector – September 2019 - 35

HONORARY MEMBERSHIP
AWARD
Honorary Membership is presented
to ACA members who are no longer active
in the accounts receivable management
industry and who have made noteworthy
achievements in, contributions to and
furtherance of the association
and the industry. This year we
have three recipients.
Donna Nicholson Stief
served as executive director of
the Credit Bureau of Lancaster
County Inc. in Lancaster,
Pennsylvania. She was a
member of ACA's Council of
Delegates and very active in the
Mid-Atlantic Unit. She earned
ACA's Fellow, Scholar and
Professional Collection Specialist designations
as well as the Unit Leader of the Year award.
David Glezerman was
assistant vice president and
bursar for Temple University.
He received ACA's Member
of the Year Award, Charles
F. Lindemann Certified
Instructor of the Year Award
and Fred Kirschner Instructor
Achievement Award, and
earned ACA's Scholar, Master
Credit Executive, Professional
Collection Specialist and
Trainer Specialist Program designations.
He served on ACA's Council of Delegates
and was an active Certified
Instructor.
Richard Hoffman, IFCCE,
was the CEO of Los Angeles
Collection Service Inc. He
earned ACA's Fellow, Scholar
and International Fellowship
of Certified Collection
Executives designations as
well as the Unit Leader of the
Year Award. He was an active
member of the California
Association of Collectors Inc. and a member
of ACA's Board of Directors.

JAMES K. ERICKSON CONTINUOUS SERVICE
AWARD
Given in honor of James K. Erickson, a distinguished
ACA past president, the Continuous Service Award is
presented to the ACA member who, though leadership
positions, has made contributions to the association in each
of at least 10 consecutive years.
This year's recipient is Wendy Badger, vice president of
corporate compliance for ECMC Group in Minneapolis,
where she oversees the corporate and regulatory compliance
efforts of ECMC Group's subsidiaries and affiliates.
Badger started her career as ACA's associate corporate
counsel. During her time with the association, among many
accomplishments, she helped grow ACA's Members Attorney Program and
was one of the architects of ACA's Collection Notice Review program.
Over the years, Badger has served as a subject matter expert for many
ACA guidebooks, seminars and courses. She is passionate about continuous
education. She became an ACA Certified Instructor in 2001 and went on to
teach more than 60 seminars. In recognition of her work, she received ACA's
Charles F. Lindemann Certified Instructor of the Year Award and is a twotime winner of the Fred Kirschner Instructor Achievement Award.
Badger is a frequent and highly acclaimed speaker at ACA events,
addressing numerous current compliance issues. She served on the
ACA Education Council and earned ACA's Fellow, Scholar, Credit and
Collection Compliance Officer, Members Attorney Program, Professional
Collection Specialist and Trainer Specialist Program designations.
Badger's peers frequently praise her passion for mentoring others and
helping them enhance their own compliance programs. In addition,
she regularly helps craft talking points and draft language for ACA
members to present to their state and federal representatives on issues of
industrywide significance.

FRED KIRSCHNER INSTRUCTOR ACHIEVEMENT
AWARD
The Fred Kirschner Instructor Achievement Award is presented to
ACA Certified Instructors who have reached milestones in their volunteer
teaching careers with the association. Named for former ACA Certified
Instructor and 1959/60 ACA President Fred Kirschner, these awards are
given to instructors who have taught 25, 50, 75, 100, 125 or 150+ ACA
seminars.
This year's winners are Joe Adams (25 seminars), Jay Gonsalves (25
seminars), Christopher Morris (25 seminars), John Bedard (50 seminars),
Irene Hoheusle (50 seminars) and Brian Watkins (50 seminars).

35



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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