Collector – September 2019 - 33

MEMBER OF THE YEAR AWARD
The association's highest honor, the Member of the Year Award, is presented to the
member judged to have done the most for ACA International and the accounts receivable
management industry in the past 12 months.
This year's award was given to industry leader Mike Frost, partner at Malone Frost Martin
PLLC in Cedar Falls, Iowa, in recognition of his dedication, commitment and tireless work
related to the association's success.
Frost is a member of ACA International's Board of Directors and the Iowa Association of Credit
and Collection Professionals. He previously served as president of the Iowa Association's board.
Frost received ACA's Jonathan Elliot Judicial Advocacy Award in 2018 and Unit Leader of the Year
Award in 2013.
Frost has tenaciously defended several important cases, creating jurisprudence for all industry
participants to follow. He was instrumental in the development of human intervention technology,
which is the most efficient way to stay compliant with the Telephone Consumer Protection Act
under existing laws.
He has been part of Collection Advisor magazine's Top 25 Most Influential Collection
Professionals, Who's Who in Collections and Stars of Compliance. He also represented accounts
receivable management industry companies during Consumer Financial Protection Bureau
examinations as well as served the ARM industry on panels at the Federal Trade Commission and
various other regulatory agencies.
Before joining Malone Frost Martin PLLC earlier this year, Frost worked as the chief legal officer
and general counsel for the CBE Group in Cedar Falls.

HARRY STRAUSSER JR. ACPAC AMBASSADOR AWARD
The ACPAC Ambassador Award is given in honor of Harry Strausser Jr., a true
ambassador of ACA's political action committee. The award honors an ACA member
who has made significant contributions of time and talent on behalf of fundraising for
ACPAC or assisting friends of the accounts receivable management industry.
This year's recipient, Tom Haag, IFCCE, chairman and CEO of State Collection
Service Inc., recognizes the importance of getting involved in the political process and
understands that ACA could not successfully achieve its legislative goals without the
support of its members. As a longtime member of the ACPAC Committee and 1995/96
ACA president, Haag knows that ACPAC must have sufficient resources to provide
political help to lawmakers support our issues. His commitment has enabled ACPAC to
remain a strong advocate for our industry on Capitol Hill.

COLLECTOR 09.19

33



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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