Collector – September 2019 - 31

ROGER WEISS

DAVID WILLIAMS

STACY J. WILLIS

Roger Weiss, IFCCE, is president of CACi
in St. Louis, which has been an ACA
Professional Practices Management System
certified company since 2005. He currently
serves as 2019/20 president of ACA
International.
Weiss began his career in 1992 as a
collection professional. He is also the
founder of The Collections Coach and
Patient Centric Collection Practices, which
provide performance consulting and webbased collection training services.
Having served as an ACA Certified
Instructor for more than a decade, Weiss
is an advocate for continuous industry
education at every level and regularly
presents at ACA's major conferences and
events. He was the 2014 recipient
of ACA's Charles F. Lindemann Certified
Instructor of the Year award and has
been honored with ACA's Fred Kirschner
Instructor Achievement Award.
Weiss was elected to ACA's board in 2014
and reelected in 2017. He served as the
2017/18 association treasurer. He believes
the association belongs to the members
and advocates tirelessly to ensure members
receive strong value from ACA.
Additionally, Weiss earned ACA's
Healthcare Collection Management, Fellow,
International Fellowship of Certified
Collection Executives, Professional
Collection Specialist, Trainer Specialist and
Scholar designations.

David Williams is president of Williams
and Fudge Inc. in Rock Hill, S.C.
He graduated from Presbyterian College
with a bachelor's degree in business
administration and management, and
joined Williams and Fudge in 2000,
progressively climbing the ladder.
Williams, a second-generation
collector, is an active member of the
South Carolina Collectors Association,
having participated in the unit's board
in multiple roles, including a term as
president.
Williams joined ACA's Council of
Delegates in 2012 and was elected to
the board in 2018. He served as chair
of ACA's ACPAC Committee and was
a valuable member of ACA's Dues
Task Force and Advocacy Committee.
He has earned ACA's Professional
Collection Specialist, Fellow and Scholar
designations. In 2018 he won ACA's Harry
Strausser Jr. ACPAC Ambassador Award
and in 2010 he won ACA's Kurt Swersky
Award.
Williams chairs and serves on many
local boards as well, including the Rock
Hill Sports Commission, York Technical
College Foundation, Rock Hill Economic
Development Corporation and STEM
Development Foundation.

Stacy J. Willis is director of operations for
Account Management Resources LLC
in Oklahoma City, where she is responsible
for working with department managers
to develop and maintain strategic goals as
well as operational policies and procedures.
Willis began her career in the accounts
receivable management industry in 1990
as the switchboard operator for Credit
Collections Inc. (later renamed Account
Management Resources LLC). She gained
experience in several roles throughout the
company over the years and was named
director of operations in 1997.
Willis was elected to ACA's Board of
Directors in 2019. She has earned ACA's
Scholar and Professional Collection
Specialist designations.
She is actively involved in ACA's state
and regional associations, attending
events not only hosted by her home state's
unit but also those of neighboring units.
She has served two terms as vice president
of the Oklahoma Collectors Association.
Willis is passionate about developing
her leadership skills. She completed two
programs through Leadership Oklahoma
City, a local nonprofit that helps develop
business professionals for civic service
and community leadership roles. Willis
has also volunteered with the Arts
Council for Oklahoma City for more than
20 years.

COLLECTOR 09.19

31



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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