Collector – September 2019 - 30

G.SCOTT PURCELL

COURTNEY REYNAUD

GREGG SWERSKY

G. Scott Purcell is president of Professional
Credit in Springfield, Ore. He currently serves
as ACA's president-elect.
Purcell graduated from Oregon State
University with a bachelor's degree in
accounting and worked as a CPA and chief
financial officer for several organizations. He
joined Professional Credit as its chief operating
officer in 2010, and has been its president
since 2014. His focus has been to incorporate
the tools, processes and training to effectively
and positively engage consumers in today's
rapidly evolving regulatory and technological
environment.
Purcell is an enthusiastic supporter of the
accounts receivable management industry,
as well as ACA. He participated in ACA's
Leadership Symposium event for the last several
years and was twice honored with ACA's Warren
Siem Award for innovation.
He has presented at several ACA events,
volunteered his time to multiple ACA
committees-chairing ACA's Budget and Audit
Committee-and earned the Fellow, Scholar,
Healthcare Collection Management and
Professional Collection Specialist designations.
He was elected to the ACA Board of Directors in
2017 and served as 2018/19 treasurer.
Purcell believes all agencies can engage
with their legislators, especially at the state
level. He played an integral role in the Institute
for Collection Leadership's development
of the "Collect the Truth" campaign (www.
collectthetruth.org), and believes agencies of all
sizes can use this resource in telling the story of
the significant impact the collection industry
has, especially to legislators.

Courtney Reynaud is president of Creditors
Bureau USA and is the third generation to
own and operate her company. Reynaud
and her husband purchased Creditors
Bureau USA in 2017.
Her professional experience is rooted
in the health care industry, with a special
understanding of law and consumer
rights.
Reynaud is currently serving as
president of the California Association
of Collectors Inc. (CAC), and over the
years has served on the CAC board and
Executive Committee in several other
roles and committees, including vice
president, treasurer, member at large and
the Legislative Committee.
Reynaud worked on ACA's Council
of Delegates from 2016-2019 and was
elected to the ACA Board of Directors
in 2019. She has earned ACA's Credit
and Collection Compliance Officer,
Healthcare Collection Management,
Professional Collection Specialist,
Scholar and Trainer Specialist Program
designations.
Reynaud was recently named one of
the Top 20 Most Powerful Women in
Collections and Top Woman Leader in
the Accounts Receivable Industry by
Collection Advisor/Receivables Advisor.

Gregg Swersky, IFCCE, is chief relationship
officer for Wakefield & Associates in
Knoxville, Tenn. He graduated from the
University of Tennessee with a bachelor's
degree in accounting and finance.
Swersky has been in the accounts
receivable management industry for
more than 40 years. He began his career
in 1976 as a telephone collector, using
a rotary telephone, index cards and a
manual typewriter. He initially worked
for his brother, Kurt Swersky, who ran
a Tennessee-based company called
Adjustment Service of Knoxville. Upon
his brother's death in December 1990,
Gregg Swersky stepped up to the role
of president and CEO, managing about
50 employees. Eventually, the company
became Revenue Recovery Corporation
(RRC) and later merged with Wakefield &
Associates.
A longtime active ACA member,
Swersky has earned ACA's Fellow
and Scholar designations and the
International Fellowship of Certified
Collection Executives and Kurt Swersky
awards. He's also served on ACA's ACPAC
and Education committees.
He was elected by the Board of
Directors last year to fill a vacancy
created by a resignation, and was
reelected to the board in 2019.
Swersky is a past president of the
Tennessee Collectors Association and
a former member of the unit's board
of directors.

30

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Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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