Collector – September 2019 - 29

ANITA MANGHISI

MARK NEEB

RICHARD PERR

Anita Manghisi, IFCCE, is president of
Independent Recovery Resources Inc. in
Patchogue, N.Y.
Manghisi was appointed to ACA's Council
of Delegates in 2014 and served three terms
as president of the New York State Collectors
Association. She has volunteered her time
to ACA's Federal Affairs, Membership and
Unit and State Affairs committees, and has
earned ACA's Fellow, Healthcare Collection
Management, Professional Collection Specialist
and Scholar designations. Manghisi has also
earned the International Fellowship of Certified
Collection Executives Award. She was elected to
the Board of Directors in 2018.
Manghisi is one of the most enthusiastic and
active members of ACA's grassroots lobbying
team. She has spent years building a positive
working relationship with U.S. Rep. Lee Zeldin,
R-N.Y. Prior to his election to Congress, Zeldin
chaired the New York State Department of
Consumer Fraud and Protection and regularly
attended the NYSCA's board meetings. Today he
sits on the House Financial Services Committee,
a key committee of jurisdiction for our industry.
Manghisi has attended several local fundraisers
to support Zeldin as well as events for him in
ACA's Washington, D.C., office and at ACA's
Washington Insights Fly-In, where she had a
one-on-one meeting with him to discuss the
industry's concerns. In 2017, she was given
ACA's All In Award in recognition of her
advocacy efforts.
In 2018, Manghisi was named one of the Top
20 Most Powerful Women in Collections by
Collection Advisor magazine.

Mark Neeb, IFCCE, is ACA's CEO. He
has nearly 40 years of corporate strategy
experience, including 28 years working
in the accounts receivable management
industry. He received his bachelor's degree in
accounting from St. Cloud State University
and his MBA in management from the
University of St. Thomas. 
Neeb served as the president and CEO of
The Affiliated Group and neebEDU, LLC,
receivables management firms he bought,
built and sold over a period of 20 years.
In previous positions, Neeb was an audit
manager for Clifton, Larson, Allen and the
CFO for a large receivables management firm
based in Minnesota. Most recently, Neeb's
company neebEDU provided subcontract
services for the U.S. Department of Education
collection contract.
Throughout his career, Neeb has been
very active in the association. He chaired
several ACA committees, including the
ACA Healthcare Debt Sales & Collection
Services Task Force. He served as 2011/12
ACA president, and has held all leadership
positions on the Minnesota Collectors
Association board. 
Neeb won multiple association awards,
including the James K. Erickson Continuous
Service Award and Warren Siem Award, and
earned three ACA professional development
designations: the Fellow and Scholar
designations and the International Fellowship
of Certified Collection Executives.

Richard Perr, Esq., is a partner at the firm
Fineman, Krekstein and Harris, P.C., in
Philadelphia. 
Perr is a nationally recognized authority
and lecturer on creditors' rights, representing
creditors, law firms and agencies against
individual and class-action allegations under
federal and state consumer protection laws,
including the Fair Debt Collection Practices
Act, Fair Credit Reporting Act and Telephone
Consumer Protection Act.
He also advises entities and individuals on
matters related to compliance in the accounts
receivable management industry, including
review, implementation and auditing of policies
and procedures, especially in adherence with
governmental regulatory bodies, such as the
Consumer Financial Protection Bureau.
He was elected to ACA's Board of Directors in
2012 and served as 2017/18 ACA president.
Perr works on the board of the Mid-Atlantic
Collectors Association, and has served as the
state compliance chair for both New Jersey and
Pennsylvania.
He chaired ACA's Education Foundation,
MAP, Federal Affairs and Regulatory
committees, and volunteered his time to the
Audit and Education committees. He has
earned ACA's Fellow and Scholar designations,
as well as the MAP Designation Award.
Perr has been recognized as a New
Jersey "Super Lawyer" for his expertise in
business litigation. The Legal Intelligencer and
Pennsylvania Law Weekly also named him a
2008 "Lawyer on the Fast Track." He started his
career as a foreign policy intern for then-U.S.
Sen. Al Gore, D-Tenn.

COLLECTOR 09.19

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Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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