Collector – September 2019 - 28

MICHAEL FROST

TINA HANSON

CHRISTIAN D. LEHR

Mike Frost is a partner at Malone Frost
and Martin PLLC in Cedar Falls, Iowa.
Frost graduated magna cum laude from the
University of Northern Iowa with a bachelor's
degree in political science, and later earned
a Juris Doctor from Drake University Law
School in Des Moines.
Before joining Malone Frost Martin PLLC
earlier this year, Frost worked as the chief legal
officer and general counsel for the CBE Group
Inc., and prior to that he served in the U.S. Air
Force.
In addition to his role on the ACA board,
Frost is an active member of the American Bar
Association and Iowa State Bar Association,
and is a guest speaker for a variety of legal and
compliance groups.
In 2011, 2012 and 2014, Frost was selected
by Collection Advisor as one of the Top 25 Most
Influential Collection Professionals and was
one of the Top Compliance Professionals in
2018. He has represented accounts receivable
management companies during Consumer
Financial Protection Bureau examinations and
served the ARM industry on panels with various
regulatory agencies.
Frost has chaired several ACA committees.
He is part of ACA's Attorney State Chair
Program and has received ACA's Members'
Attorney Program Designation Award, Jonathan
Elliot Judicial Advocacy Award, and Member of
the Year Award.
He has earned ACA's Fellow and Scholar
designations and was named Unit Leader
of the Year in 2013, as president of the Iowa
Collectors Association.

Tina Hanson, IFCCE, is executive vice
president/chief strategy officer of State
Collection Service Inc. in Madison, Wis.
She has a bachelor's degree in business
from Nebraska Wesleyan University.
Hanson is a longtime ACA Certified
Instructor, earning the Fred Kirschner
Instructor Achievement Award for
teaching more than 150 seminars.
Hanson has attended ACA's Committee
of 100 meeting since 1997. She's served
as a PPMS instructor since 1999 and has
taught internationally for the Australian
Collectors Association. She has also
earned ACA's Credit and Collection
Compliance Officer, Fellow, International
Fellowship of Certified Collection
Executives, Professional Collection
Specialist, Trainer Specialist and Scholar
designations.
Hanson has been awarded ACA's Kurt
Swersky Leadership Award, Member of
the Year Award and Charles F. Lindemann
Instructor of the Year Award.

Christian D. Lehr is co-owner and vice
president/chief operating officer of
Healthcare Collections-I (HCI) LLC
in Phoenix, which has been an ACA
Professional Practices Management
System certified company since 2012.
Lehr graduated from Carnegie Mellon
University in Pittsburgh with a bachelor's
degree in industrial administration. He
started at HCI as the assistant collections
manager, and after several promotions
transitioned into his current role in 2003.
Lehr has been an active ACA member
for many years, participating in the
association's Dues Task Force, Health
Care Committee and Website Committee.
He most recently chaired ACA's Unit and
State Affairs Committee. He was named
to the ACA Holding Company board in
2006 and worked on ACA's Council of
Delegates from 2012-2014. He has earned
ACA's Fellow and Scholar designations.
Lehr has served in several roles on
the board of the Arizona Collectors
Association, including a term as president.
He also presented a session on problem
solving at the 2019 Collector.Live! event.

28

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Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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