Collector – September 2019 - 27

JACK W. BROWN III

ALBERT CADENA

DANIEL DESATNICK

Jack W. Brown III Esq. is president
of Gulf Coast Collection Bureau in
Sarasota, Fla.
Brown graduated from Florida State
University with a bachelor's degree in
business management, and earned a Juris
Doctor and MBA from Stetson University
College of Law.
Brown is a second-generation
collection agency owner. As a longtime
active ACA member, he chaired ACA's
Audit and Unit and State Affairs
committees and has earned ACA's Fellow
and Scholar designations as well as ACA's
Kurt Swersky Award, which recognized
his leadership skills.
Brown served as 2018/19 ACA
president. He was elected to ACA's Board
of Directors in 2015 and reelected in 2019.
He continuously volunteers his time
to the Florida Collectors Association
and has served in several board roles,
including president. Brown received
ACA's Unit Leader of the Year Award
in 2013 for his lobbying efforts to remove
or modify important sections of the
Florida state statute to be less onerous for
the collection industry.
Brown and Gulf Coast Collection Bureau
successfully litigated the case of Mais v. Gulf
Coast Collection Bureau Inc., which was
pivotal in providing clarification of consent
under the TCPA.

Albert Cadena is president and CEO of USCB
America in Los Angeles.
He has worked in the accounts receivable
management industry for over 35 years. He
joined USCB in 1982, gradually climbing the
corporate ladder. In addition to his current
responsibilities managing and developing
business plans for strategic growth, he also
serves as chairman of the board at USCB.
Cadena has emerged as a strong advocate
for the accounts receivable management
industry. He has participated in panels
at ACA conferences and industry events,
including the Consumer Financial
Protection Bureau's field hearing on debt
collection in 2016, where he described his
company's high ethical standards when
communicating with consumers.
He earned ACA's Scholar designation and
was elected to ACA's Board of Directors in
2017. Cadena has volunteered his time to
multiple ACA committees, most recently
serving as chair of ACA's Programs/Meeting
Committee.
Cadena is an active participant in the
California Association of Collectors Inc.
and is a consistent supporter of the CAC
Educational Scholarship Foundation.

Daniel B. Desatnick, IFCCE, is president and
cofounder of The Allen Daniel Associates Inc.,
a third-party collection agency specializing
in health care, government and financial
services collections. He earned a master's
degree in social planning (MSP) from Boston
College Graduate School of Social Work and
a bachelor's degree in sociology from Tufts
University in Medford, Mass.
A veteran of over 40 years in the accounts
receivable management industry, he is
a recognized expert in state and federal
compliance issues. A skilled public speaker, he
leads training seminars across the country and
addresses trade groups on issues pertaining to
accounts receivable management.
Desatnick has been an ACA member since
1975. For over 30 years he served as an ACA
Certified Instructor and received recognition
as ACA's Certified Instructor of the Year. He
served three consecutive terms as chair of ACA's
Education Council and was the 2017/18 chair
of ACA's Federal Affairs Committee. In this
role he participated in high-level meetings with
leaders from the Consumer Financial Protection
Bureau, Federal Trade Commission and Federal
Communications Commission. He was elected
to ACA's Board of Directors in 2018.
He has earned ACA's Fellow and Scholar
designations, as well as the Fred Kirschner
Instructor Achievement Award, James K.
Erickson Continuous Service Award and
International Fellowship of Certified Collection
Executives Award.

COLLECTOR 09.19

27



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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