Collector – September 2019 - 23

THANK YOU

to ACA International's 2019 Convention & Expo Sponsors
ACPAC, which helps strengthen the collection
industry's future through political advocacy and
grassroots efforts.
In a separate silent auction held throughout
convention, participants raised more than
$9,000 for the ACA International Education
Foundation, which facilitates the popular
Loomer-Mortenson Scholarship program.
Another critical component of any ACA
convention is recognizing the outstanding
leaders in the accounts receivable management
industry. On July 16, ACA honored members
who have made meaningful contributions
to the association and the industry. The
association's highest honor, the Member of the
Year Award, went to industry leader Mike Frost,
partner at Malone Frost Martin PLLC in Cedar
Falls, Iowa, in recognition of his dedication,
commitment and tireless work related to the
association's success. Read more about Frost
and all the award winners on page 32.

DIAMOND SPONSORS

PLATINUM SPONSORS

CELEBRATING ACA'S
LEADERSHIP
ACA's Board of Directors governs the affairs,
activities and concerns of the association. It
consists of 15 voting members with staggered
terms, plus the CEO and past president as
nonvoting members.
On July 15, ACA's Council of Delegates reelected three board members: Kevin Baich, vice
president of Day Knight & Associates; Jack W.
Brown III, president of Gulf Coast Collection
Bureau Inc.; and Gregg Swersky, IFCCE, chief
relationship officer with Wakefield & Associates.
Joining the board for the first time to serve
three-year terms are Christian D. Lehr, coowner and vice president/chief operating officer
of Healthcare Collections-I LLC, and Courtney
Reynaud, president and CEO of Creditors
Bureau USA. The third newcomer elected to
serve a one-year-term is Stacy J. Willis, director
of operations with Account Management
Resources LLC. You can read more each board
member on p. 26.
"The ACA board plays a critical role in
responding to member needs and driving the
association forward," ACA CEO Mark Neeb
said. "I truly appreciate each of these new
members stepping into these valuable volunteer

COLLECTOR 09.19

GOLD SPONSORS

SM

SILVER SPONSORS

BRONZE SPONSORS

23



Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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