Collector – September 2019 - 16

COLLECTIONTIPS

Word Search
Breaking down some common health care acronyms.
By Angela Czerlanis

T

here are few industries with as
many acronyms as health care.
It can get confusing, so let's
take a look at some of the fundamental
health care collection acronyms and
their meanings.

HEALTH INSURANCE
PORTABILITY AND
ACCOUNTABILITY ACT (HIPAA)
"Health" and "Act" are the easy ones to
remember. The "IPA" in the middle might
not be what you think. "I" stands for
"insurance," not information. The Health
Insurance Portability and Accountability
Act of 1996 covers a wide berth of health
insurance topics, including patient data and
electronic billing processes.
It's easy to associate the "I" with
identity or information because that's
how we remember one of the provisions
of HIPAA-it keeps our information
private. "P" stands for "portability,"
not privacy and/or protection, and
refers to protecting health insurance
coverage for workers and their families
when they change or lose their jobs.
Finally, "A" is for "accountable," and as
collectors, accountability for sensitive
data is paramount.
Remember, the acronym is HIPAA, not
HIPPA-and definitely not HIPPO!

PHI should only be used for the purpose
of TPO: Treatment, Payment or Operations
of the facility. When working on an
account, only use the PHI you need to get
the job done. Do not leave your computer
screen visible with PHI displayed and be
sure to secure any written documents with
PHI to reduce the risk of identity theft.

PERSONALLY IDENTIFIABLE
INFORMATION (PII)
This is any information that can be used to
identify someone. For example, there are
thousands of Bob Smiths in the world. Get
the right combination of sensitive and nonsensitive PII and you will reach just one person.
Some identifiers are considered nonsensitive, like name, birthdate and address.
These can be found in public records. On
their own, they aren't unique to one person.
Sensitive PII includes unique identifiers like
a Social Security number, passport number
or bank account number. If the information
were disclosed or stolen, it could cause harm
to the individual. Many items of PII are
included on a consumer report.

NON-PUBLIC PERSONAL
INFORMATION (NPI)
The Federal Trade Commission defines NPI
as any "personally identifiable financial
information" that a financial institution
collects about an individual in connection
with providing a financial product or service,
unless that information is otherwise publicly
available. NPI can include names, addresses,
telephone numbers, Social Security numbers,
PINs, passwords, account numbers, salaries,
medical information and account balances.
Check out ACA's Upcoming Events
calendar (www.acainternational.org/events)
and join us for a bundle of health care
seminars to solidify your knowledge of
these and other health care abbreviations.
In July, we launched a new version of ACA's
Healthcare Collection Management (HCM)
designation course. Campus ACA will also
debut a new course in 2019: Essentials for
Healthcare Collection, designed for collectors
new to health care concepts.
Angela Czerlanis is ACA International's
compliance education specialist.

PROTECTED HEALTH
INFORMATION (PHI)
PHI is anything in a consumer's file,
including demographic information, the
health care provider's name and address,
details about procedures or treatment,
insurance, medical payments and more.
PHI can exist as physical records, electronic
records or spoken information. PHI is
protected by HIPAA for 50 years after a
person dies.

16

ACAINTERNATIONAL.ORG


http://www.acainternational.org/events http://www.ACAINTERNATIONAL.ORG

Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
http://www.nxtbookMEDIA.com