Collector – September 2019 - 14

FYI

LEADERSHIP

JOBS

ARM INDUSTRY EMPLOYMENT TRENDS
The Bureau of Labor Statistics' 10-year employment outlook for debt collectors in
2006 predicted 23% growth for the accounts receivable management industry (which
had 434,000 participants at that time). In 2016, the BLS reversed course, predicting a
3% employment decline for the industry's 305,700 participants through 2026.
The BLS chalked this up to automation and tech trends in the industry. However, even
though industry employment is expected to decline, job prospects should still remain
favorable due to turnover.
Projected Change in Employment From 2016-2026

7%

of managers say they wish
they had received more
training when they first took
on the role.

Source: Grovo

-3%

Total
Occupations

Bill and Account
Collectors

Source: BLS

SECURITY

PHISHING RISKS IN HEALTH CARE
In a recent study, more than 2.9 million simulated phishing emails were sent
to employees at six hospitals. The emails were classified into three categories:
office-related, personal and IT. The results? Approximately one in seven of the
simulated phishing emails ended up getting opened by hospital employees.
Phishing Click Rates By Email Category
IT-Related Emails

87%

Personal Emails

(e.g. password
resets, security
alerts)

(e.g. "Someone
sent you a
Halloween
e-card...")

18.6%

15.9%

Office-Related Emails
(e.g. workplace
safety training
invitations)

12.2%
Source: "Assessment of Employee Susceptibility
to Phishing Attacks at U.S. Health Care
Institutions," Dr. William Gordon, et al.

OVERHEARD

"I don't think you're ever
going to have anyone
who is going to come up
to you and say, 'Please
be my mentor.' It's more
about ... getting in front of
the people who look like
they can be shining stars
in the organization and
trying to help get them to
the next level."
-Michael Lamm,
managing partner at
Corporate Advisory
Solutions LLC, on
spotting mentorship
opportunities. Listen
and subscribe to
ACA's podcast at
acainternational.org/
acacast.
ACAINTERNATIONAL.ORG


http://www.acainternational.org/acacast

Collector – September 2019

Table of Contents for the Digital Edition of Collector – September 2019

Ask the Experts: Raising the Bar
Staying on Track
Work Ethic From the Ground Up
Calling Concerns
Robo-Dispute Purveyors Found Guilty of Fraud
Upfront
Industry News
Best Practices
FYI
Collection Tips
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - Cover1
Collector – September 2019 - Cover2
Collector – September 2019 - 1
Collector – September 2019 - 2
Collector – September 2019 - 3
Collector – September 2019 - Upfront
Collector – September 2019 - 5
Collector – September 2019 - Industry News
Collector – September 2019 - 7
Collector – September 2019 - 8
Collector – September 2019 - 9
Collector – September 2019 - 10
Collector – September 2019 - 11
Collector – September 2019 - Best Practices
Collector – September 2019 - 13
Collector – September 2019 - FYI
Collector – September 2019 - 15
Collector – September 2019 - Collection Tips
Collector – September 2019 - 17
Collector – September 2019 - 18
Collector – September 2019 - 19
Collector – September 2019 - 20
Collector – September 2019 - 21
Collector – September 2019 - 22
Collector – September 2019 - 23
Collector – September 2019 - 24
Collector – September 2019 - 25
Collector – September 2019 - Meet ACA’s 2019/20 Board of Directors
Collector – September 2019 - 27
Collector – September 2019 - 28
Collector – September 2019 - 29
Collector – September 2019 - 30
Collector – September 2019 - 31
Collector – September 2019 - 32
Collector – September 2019 - 33
Collector – September 2019 - 34
Collector – September 2019 - 35
Collector – September 2019 - 36
Collector – September 2019 - 37
Collector – September 2019 - Calendar
Collector – September 2019 - Honor Roll
Collector – September 2019 - Education Spotlight
Collector – September 2019 - 41
Collector – September 2019 - Ask the Experts: Raising the Bar
Collector – September 2019 - 43
Collector – September 2019 - Staying on Track
Collector – September 2019 - 45
Collector – September 2019 - Work Ethic From the Ground Up
Collector – September 2019 - 47
Collector – September 2019 - Calling Concerns
Collector – September 2019 - 49
Collector – September 2019 - Robo-Dispute Purveyors Found Guilty of Fraud
Collector – September 2019 - 51
Collector – September 2019 - ACA SearchPoint
Collector – September 2019 - Ad Index
Collector – September 2019 - Membership
Collector – September 2019 - 55
Collector – September 2019 - Last Word
Collector – September 2019 - Cover3
Collector – September 2019 - Cover4
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