COLLECTOR CONTENT ® SEP2019 VOL.85 NUM.02 Highlights 42 Ask the Experts: Raising the Bar 44 Staying on Track 46 Work Ethic From the Ground Up 48 Calling Concerns 50 Robo-Dispute Purveyors Found Guilty of Fraud COVER What's Around the Corner? Insights and highlights from ACA International's 2019 Convention & Expo. 18 Features Columns & Departments 4 Upfront 6 Industry News 12 Best Practices 14 FYI 16 Collection Tips 38 Calendar 39 Honor Roll 40 Education Spotlight 52 ACA SearchPoint 53 Ad Index 54 Membership 56 Last Word 26 Meet ACA's 2019/20 Board of Directors These industry leaders are working on your behalf to make the association-and the accounts receivable management industry- even better. 32 Game Changers, Advocates and Educators Here's a look at ACA International's 2019 award winners. COLLECTOR 09.19 "I'd say that every month you want to try to add a minimum of 50 new connections." (page 12) 1