Collector – August 2019 - 7

ACA NEWS

Leaders Connect at GLCCA
Annual Conference

M

embers of the Great Lakes Credit
and Collection Association
(GLCCA) convened for the
growing state unit's annual conference
in Wisconsin Dells, Wisconsin, in May
to learn, network and raise money for
community and advocacy efforts.

Top: Pauline Kussart is the new GLCCA president.
Bottom: Michael Klutho indicates where to bid for the annual bottle action.

COLLECTOR 08.19

GLCCA raised $17,500 through its
popular bottle auction and donated $3,875 to
the Special Olympics.
Pauline Kussart, president of The Stark
Collection Agency in Madison, Wisconsin, was
installed as the GLCCA's new unit president.
The conference is one of the largest
accounts receivable management industry
events outside of ACA's Annual Convention
& Expo and other national events, bringing
together industry experts and business
owners for training and educational
opportunities.
Attendees heard from ACA CEO Mark
Neeb, who provided a comprehensive
industry update.
GLCCA is the first state unit to be
managed by ACA.
"Partnering with our state units like
the Great Lakes Credit and Collection
Association advances our mission to help
members succeed and strengthens our
advocacy efforts," Neeb said.

COMMUNITY

ACA Members
"Fly-In" to Educate
D.C. Leaders and
Residents

A

CA International member Denise
Day, president of Day Knight
& Associates, helped kick-off
the Washington Insights Fly-In in May
by giving an educational presentation
to a group of senior citizens at the
Washington Seniors Wellness Center.
Day captivated the audience with
anecdotes about her experiences as an
accounts receivable management industry
professional and gave important tips for
dealing with collections and ensuring
that callers are legitimate. She closed
the presentation with a lively Q&A,
highlighted by attendees sharing their
experiences with financial services issues.
Thank you to the Washington Insights
Fly-In event sponsors, including title
sponsor VoApps DirectDrop Voicemail,
technology sponsor Solutions by Text,
opening reception sponsor Ballard Spahr,
and lunch sponsor Kaulkin Ginsberg.
To become a sponsor for future events,
email Vice President of Operations Ted
Smith tsmith@acainternational.org or call
(952) 259-2107.

7



Collector – August 2019

Table of Contents for the Digital Edition of Collector – August 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
No Good Option
“You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Protecting Health Care Data
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – August 2019 - Cover1
Collector – August 2019 - Cover2
Collector – August 2019 - 1
Collector – August 2019 - 2
Collector – August 2019 - 3
Collector – August 2019 - 4
Collector – August 2019 - President’s Page
Collector – August 2019 - Industry News
Collector – August 2019 - 7
Collector – August 2019 - 8
Collector – August 2019 - 9
Collector – August 2019 - Best Practices
Collector – August 2019 - 11
Collector – August 2019 - FYI
Collector – August 2019 - 13
Collector – August 2019 - Collection Tips
Collector – August 2019 - 15
Collector – August 2019 - How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
Collector – August 2019 - 17
Collector – August 2019 - 18
Collector – August 2019 - 19
Collector – August 2019 - 20
Collector – August 2019 - 21
Collector – August 2019 - 22
Collector – August 2019 - 23
Collector – August 2019 - No Good Option
Collector – August 2019 - 25
Collector – August 2019 - 26
Collector – August 2019 - “You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Collector – August 2019 - 28
Collector – August 2019 - 29
Collector – August 2019 - Protecting Health Care Data
Collector – August 2019 - 31
Collector – August 2019 - 32
Collector – August 2019 - 33
Collector – August 2019 - Calendar
Collector – August 2019 - Honor Roll
Collector – August 2019 - Education Spotlight
Collector – August 2019 - 37
Collector – August 2019 - 38
Collector – August 2019 - 39
Collector – August 2019 - 40
Collector – August 2019 - 41
Collector – August 2019 - 42
Collector – August 2019 - 43
Collector – August 2019 - 44
Collector – August 2019 - 45
Collector – August 2019 - 46
Collector – August 2019 - 47
Collector – August 2019 - ACA SearchPoint
Collector – August 2019 - Ad Index
Collector – August 2019 - Membership
Collector – August 2019 - 51
Collector – August 2019 - Last Word
Collector – August 2019 - Cover3
Collector – August 2019 - Cover4
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