Collector – August 2019 - 5
CHIEF EXECUTIVE OFFICER
Anne Rosso May
The YGS Group
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Reigniting Member Engagement
This is going to be a big year for our association and industry.
By Roger Weiss
s I step into the role of 2019-2020 ACA International president, I am humbled
and overwhelmed by the droves of supporters we have in the accounts receivable
management industry for our association's leadership team. In my inaugural column
for Collector magazine, I'd like to talk about several of my goals for ACA.
First, I want to continue the efforts initiated under the Rick Perr and Jack Brown
presidencies. We all recognize that consistency will lead to more harmony within the
association. Not too many years ago, we had several members who were less-than-pleased
with ACA's direction. I firmly believe the current staff and leadership have made all the
difference in the world. Today we have great opportunities to provide members with
resources to help them run their businesses more efficiently and compliantly than ever
before. This is going to lead to association growth.
However, this growth is not going to happen on its own. It's incumbent upon us to make that
You will hear me preach EMGAM (Every Member Get A Member) frequently. ACA
provides an abundance of resources that are not available anywhere else. I believe that each
of us knows an agency owner, an affiliate, an attorney, a creditor or an asset buyer who could
benefit tremendously from what ACA has to offer. These individuals or companies may
already be ACA members, but just not active members. Part of EMGAM is to not only get new
members, but to help dormant members come back to life within the association.
We will continue to expand and modernize ACA's educational opportunities. We have
a wave of new Certified Instructors who are ready to connect with younger generations.
We will see new webinars, teleseminars and podcasts. We will continue to see the best
content delivered to our members that is affordable to the smallest shops and relevant to
the largest operators.
Next, ACA's Industry Advancement Program (IAP) will continue to take our fight to
courtrooms across the country and support cases that make rippling, impactful decisions to
our entire industry. IAP is one of the most successful initiatives in ACA history, in my opinion,
and I can't wait to see the impacts we are going to deliver next.
All these goals are very much aligned with ACA's strategic plan, which we are reviewing
at the staff and board level all the time. We need you to stay involved, get your employees
involved, and finally, EMGAM!
Roger Weiss, IFCCE,
is president of CACi in St. Louis,
Missouri. He can be reached at
©2019 ACA International. All rights reserved. Materials
may not be reproduced without written permission.
Collector – August 2019
Table of Contents for the Digital Edition of Collector – August 2019
How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
No Good Option
“You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Protecting Health Care Data
Collector – August 2019 - Cover1
Collector – August 2019 - Cover2
Collector – August 2019 - 1
Collector – August 2019 - 2
Collector – August 2019 - 3
Collector – August 2019 - 4
Collector – August 2019 - President’s Page
Collector – August 2019 - Industry News
Collector – August 2019 - 7
Collector – August 2019 - 8
Collector – August 2019 - 9
Collector – August 2019 - Best Practices
Collector – August 2019 - 11
Collector – August 2019 - FYI
Collector – August 2019 - 13
Collector – August 2019 - Collection Tips
Collector – August 2019 - 15
Collector – August 2019 - How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
Collector – August 2019 - 17
Collector – August 2019 - 18
Collector – August 2019 - 19
Collector – August 2019 - 20
Collector – August 2019 - 21
Collector – August 2019 - 22
Collector – August 2019 - 23
Collector – August 2019 - No Good Option
Collector – August 2019 - 25
Collector – August 2019 - 26
Collector – August 2019 - “You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Collector – August 2019 - 28
Collector – August 2019 - 29
Collector – August 2019 - Protecting Health Care Data
Collector – August 2019 - 31
Collector – August 2019 - 32
Collector – August 2019 - 33
Collector – August 2019 - Calendar
Collector – August 2019 - Honor Roll
Collector – August 2019 - Education Spotlight
Collector – August 2019 - 37
Collector – August 2019 - 38
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Collector – August 2019 - ACA SearchPoint
Collector – August 2019 - Ad Index
Collector – August 2019 - Membership
Collector – August 2019 - 51
Collector – August 2019 - Last Word
Collector – August 2019 - Cover3
Collector – August 2019 - Cover4