Collector – August 2019 - 37

Career Booster
A

CA International offers multiple opportunities for you to earn professional
development designations that can help enhance your career. We spoke
with Lauren Valenzuela, compliance counsel for Performant Recovery,
about the process of earning ACA's Credit and Collection Compliance Attorney
(CCCA) designation and how she keeps up with a changing industry.
What does a typical day look like for
you as a compliance counsel?
I'm responsible for overseeing all
consumer litigation, contract review,
reviewing our scripts, helping with policy
development and providing counsel to
compliance. It's hard to say what a typical
day looks like because the compliance
landscape is not static. As compliance
counsel, you've got to stay up to date with
case law, developments in the industry,
evolving risks, etc., and help your
organization digest all that information in
a way that is meaningful.
I suppose a typical day begins with
me reviewing the industry alerts and
newsletters I receive. When I spot
a development that will impact my
company in some form, I start the internal
conversation by explaining that information
to my colleagues; and then I keep the
conversation going until we come up with a
plan on how to respond to that issue.
One of the biggest challenges in my role is
making sure things do not fall off our radar
and continuously championing compliance
initiatives. You've got to be a compliance
cheerleader for the organization, and that
takes a lot of energy!

Why did you want to earn the
CCCA designation?
I was motivated to earn the designation
because of the topics covered and the
courses required. They were courses I would
have wanted to take anyway, and the fact
that they counted toward a designation
made it a win-win. I've been in the industry

COLLECTOR 08.19

for about seven years now, but it's always
good to freshen up your knowledge.
The CCCA designation provided a great
opportunity to learn and calibrate with
others in my field.

How do you fit professional
development into your workday?
Because this industry is dynamic,
attorneys must be proactive about their
professional development. I'm always
ready to learn, and I make it a top priority.
If I see a webinar that's relevant to what I
do, I just make it work no matter how busy
I am. I also try to optimize my time. For
example, during my commute I'll listen to
various industry podcasts.
Planning is key. There are a few industry
events that I like to attend for professional
development, such as ACA's Annual
Convention, and I throw those dates on my
calendar as soon as they come out so I can
plan around it.

What did you learn from the CCCA
designation process that's helped
you do your job better?
The CCCA designation helped me expand
my understanding of service provider/
vendor oversight best practices. One of the
courses focused on best practices for vendor
selection, ongoing vendor management
and vendor termination. We are improving
our vendor oversight program, and I am
definitely using what I learned to contribute
to this initiative.
Reported by Anne Rosso May.

37



Collector – August 2019

Table of Contents for the Digital Edition of Collector – August 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
No Good Option
“You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Protecting Health Care Data
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – August 2019 - Cover1
Collector – August 2019 - Cover2
Collector – August 2019 - 1
Collector – August 2019 - 2
Collector – August 2019 - 3
Collector – August 2019 - 4
Collector – August 2019 - President’s Page
Collector – August 2019 - Industry News
Collector – August 2019 - 7
Collector – August 2019 - 8
Collector – August 2019 - 9
Collector – August 2019 - Best Practices
Collector – August 2019 - 11
Collector – August 2019 - FYI
Collector – August 2019 - 13
Collector – August 2019 - Collection Tips
Collector – August 2019 - 15
Collector – August 2019 - How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
Collector – August 2019 - 17
Collector – August 2019 - 18
Collector – August 2019 - 19
Collector – August 2019 - 20
Collector – August 2019 - 21
Collector – August 2019 - 22
Collector – August 2019 - 23
Collector – August 2019 - No Good Option
Collector – August 2019 - 25
Collector – August 2019 - 26
Collector – August 2019 - “You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Collector – August 2019 - 28
Collector – August 2019 - 29
Collector – August 2019 - Protecting Health Care Data
Collector – August 2019 - 31
Collector – August 2019 - 32
Collector – August 2019 - 33
Collector – August 2019 - Calendar
Collector – August 2019 - Honor Roll
Collector – August 2019 - Education Spotlight
Collector – August 2019 - 37
Collector – August 2019 - 38
Collector – August 2019 - 39
Collector – August 2019 - 40
Collector – August 2019 - 41
Collector – August 2019 - 42
Collector – August 2019 - 43
Collector – August 2019 - 44
Collector – August 2019 - 45
Collector – August 2019 - 46
Collector – August 2019 - 47
Collector – August 2019 - ACA SearchPoint
Collector – August 2019 - Ad Index
Collector – August 2019 - Membership
Collector – August 2019 - 51
Collector – August 2019 - Last Word
Collector – August 2019 - Cover3
Collector – August 2019 - Cover4
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