Collector – August 2019 - 23

couldn't be more thankful for the time and
effort he's put in to helping me."
Barton credits some of Weiss' success
to his gregarious nature and passion for
team building.
"He likes to talk to people and he likes
to make people feel included," Barton
said. "Roger will be in the middle of an
opportunity to get his company business, and
he'll use that opportunity to make sure to also
mention other people, like me as a lawyer
or maybe a software vendor that he works
with. He goes out of his way to make sure his
success can be shared with others. That's an
incredible attitude in this highly competitive
industry. It's a level of selfless generosity you
just don't find in a lot of people."

A SUNNY OUTLOOK
Weiss believes ACA belongs to its members,
and he works tirelessly to ensure members
receive strong value from the association.
"We have a phenomenal team in place
right now at ACA, and there's a renewed
sense of spirit and motivation that runs
through the association, in both the staff and
the membership," he said. "In the coming
year, you'll hear a lot from me about the
anagram EMGAM, which stands for Every
Member Get a Member. What that means
is that I want every member to take on the
accountability of getting another member or
reengaging an inactive member."
Looking ahead, Weiss is excited about the
CFPB's proposed rule for the debt collection
industry and encourages ACA members
to make sure they understand how these
changes could impact their businesses.
"It's refreshing to hear the CFPB director
make the statement that they are there to
protect all consumers," he said. "[Kathy
Kraninger] and the bureau understand
that people have to pay their just debts and
if not, it costs all consumers money. I'm
very excited about moving forward with
that understanding."
Despite juggling two businesses and
leading a national association, Weiss
remains dedicated to his family. He and
his wife, Angie Weiss-president of ACA
member company Regional Credit Services

COLLECTOR 08.19

in Washington, Missouri-spend a lot of
time with their two kids, often bringing
them along to association events. Weiss says
they are raising the teenagers to understand
the importance of debt collection in the
economy as well as essential financial
literacy skills.
"They get preached to a lot," he admitted.
"They get some financial literacy in their
schools, but they also get a healthy dose of
it from mom and dad. Don't get me wrong:
they run their money like an 18-year-old
and 14-year-old would, but they understand
the importance of paying bills, building
good credit, compound interest and things
like that."
As Weiss continues on his path as coach
and leader in the ARM industry, his peers

He goes out of his
way to make sure his
success can be shared
with others. That's an
incredible attitude in
this highly competitive
industry.

say his ability to take things seriously while
simultaneously using humor to lighten
difficult situations will serve him well.
"With Roger's presidency, it's a 'right
person, right time' thing," DiGiovanni said.
"We have a lot of hurdles to overcome in the
next few years, and we need someone who
can bring people together and rally for the
same cause. That person, without a doubt, is
Roger. We're lucky to have him."
Anne Rosso May is managing editor of
Collector magazine.

23


https://cornerstonesupport.com/

Collector – August 2019

Table of Contents for the Digital Edition of Collector – August 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
No Good Option
“You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Protecting Health Care Data
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – August 2019 - Cover1
Collector – August 2019 - Cover2
Collector – August 2019 - 1
Collector – August 2019 - 2
Collector – August 2019 - 3
Collector – August 2019 - 4
Collector – August 2019 - President’s Page
Collector – August 2019 - Industry News
Collector – August 2019 - 7
Collector – August 2019 - 8
Collector – August 2019 - 9
Collector – August 2019 - Best Practices
Collector – August 2019 - 11
Collector – August 2019 - FYI
Collector – August 2019 - 13
Collector – August 2019 - Collection Tips
Collector – August 2019 - 15
Collector – August 2019 - How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
Collector – August 2019 - 17
Collector – August 2019 - 18
Collector – August 2019 - 19
Collector – August 2019 - 20
Collector – August 2019 - 21
Collector – August 2019 - 22
Collector – August 2019 - 23
Collector – August 2019 - No Good Option
Collector – August 2019 - 25
Collector – August 2019 - 26
Collector – August 2019 - “You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Collector – August 2019 - 28
Collector – August 2019 - 29
Collector – August 2019 - Protecting Health Care Data
Collector – August 2019 - 31
Collector – August 2019 - 32
Collector – August 2019 - 33
Collector – August 2019 - Calendar
Collector – August 2019 - Honor Roll
Collector – August 2019 - Education Spotlight
Collector – August 2019 - 37
Collector – August 2019 - 38
Collector – August 2019 - 39
Collector – August 2019 - 40
Collector – August 2019 - 41
Collector – August 2019 - 42
Collector – August 2019 - 43
Collector – August 2019 - 44
Collector – August 2019 - 45
Collector – August 2019 - 46
Collector – August 2019 - 47
Collector – August 2019 - ACA SearchPoint
Collector – August 2019 - Ad Index
Collector – August 2019 - Membership
Collector – August 2019 - 51
Collector – August 2019 - Last Word
Collector – August 2019 - Cover3
Collector – August 2019 - Cover4
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