Collector – August 2019 - 19

he said. "I was there off and on for four
years but didn't graduate. I was a member
of the Tau Kappa Epsilon fraternity, and
I was more concerned with taking care of
the fraternity than focusing on my classes
and grades."
While the classes didn't hold his
interest, something else did: comedy.
As Weiss was kinda, sorta attending
college, the stand-up boom of the 1990s
was in full swing around him, thanks in
large part to the rise of cable TV and the
fledging network Comedy Central.
That's where Weiss first saw Brian Regan,
who he cites as his longtime "comedy hero."
"He just makes fun of himself all the
time," Weiss said. "When he comes to
town, I still try to go see him. I even take
clients to see him. I always say this: you
could take your grandmother to see him
and your 7-year-old, and everyone will
laugh. No one will be offended. I think
that he inspired me when I first started
going on stage. In fact, I was so selfdeprecating, standing up there in my suit
because I'd come to the club right from
work, a buddy of mine nicknamed me the
King of Self-Esteem."
Like his comedy hero Regan, Weiss left
school to pursue a career in stand-up. He
started performing at clubs in his college
town before moving to Bloomington,
Illinois, where he won a local talent
competition. Despite this initial success,
Weiss quickly learned that the life of a
professional comedian was not easy.
"I did stand-up for about four or five
years," he said. "It was fun but very hard. I
once tried out for Last Comic Standing. You
had to do two minutes and my set was at
7:30 in the morning. No one is funny at 7:30
in the morning."
To pay the bills while he worked on his
craft, Weiss applied for a job at Anderson
Financial, now known as Afni.
"In the interview they asked why I'd be a
good debt collector, and I said it was because
I'd been a good debtor," Weiss said. It's a joke,
but not. "I had no financial education in
high school or early college," he noted, "and
I got myself in financial trouble immediately.

COLLECTOR 08.19

A CLOSER LOOK:

Roger Weiss
Age:
Position:

50
President, CACi; president,
The Collections Coach LLC
in St. Louis, Missouri

Education:

Southeast Missouri State University

Family:

Wife Angie, owner of Regional Credit
Services; daughter Anna (18) and
son Evan (14)

Mentors:

Debra Ciskey and Nick DiGiovanni Jr.

ACA Awards: Healthcare Collection Management,
Professional Collection Specialist,
Trainer Specialist, International
Fellowship of Certified Collection
Executives, Scholar and Fellow
designations; Charles F. Lindemann
Certified Instructor of the Year Award
and Fred Kirschner Instructor
Achievement Award

I always say I started out in this industry
doing research on collections from the
consumer's perspective."
Despite his early experiences with
debt collection, Weiss said he had no
preconceived notions about the industry
except that it had the potential to be an
incredible career.
"I loved it almost immediately," Weiss
said. "I came in and was given a promotion

right off the bat, and I became one of the
top collectors in the company. I was No. 1
or No. 2 every month."
At Afni, Weiss met Debra Ciskey,
who was the company's director of
training and who became an early
mentor. "Debra really started me off
on the path of being passionate about
training in collections," Weiss said.
"While everyone else would be outside

19



Collector – August 2019

Table of Contents for the Digital Edition of Collector – August 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
No Good Option
“You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Protecting Health Care Data
Calendar
Honor Roll
Education Spotlight
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – August 2019 - Cover1
Collector – August 2019 - Cover2
Collector – August 2019 - 1
Collector – August 2019 - 2
Collector – August 2019 - 3
Collector – August 2019 - 4
Collector – August 2019 - President’s Page
Collector – August 2019 - Industry News
Collector – August 2019 - 7
Collector – August 2019 - 8
Collector – August 2019 - 9
Collector – August 2019 - Best Practices
Collector – August 2019 - 11
Collector – August 2019 - FYI
Collector – August 2019 - 13
Collector – August 2019 - Collection Tips
Collector – August 2019 - 15
Collector – August 2019 - How a background in making people laugh has helped Roger Weiss, ACA’s new president, educate and engage an industry.
Collector – August 2019 - 17
Collector – August 2019 - 18
Collector – August 2019 - 19
Collector – August 2019 - 20
Collector – August 2019 - 21
Collector – August 2019 - 22
Collector – August 2019 - 23
Collector – August 2019 - No Good Option
Collector – August 2019 - 25
Collector – August 2019 - 26
Collector – August 2019 - “You’ve got to be a compliance cheerleader for the organization, and that takes a lot of energy.”
Collector – August 2019 - 28
Collector – August 2019 - 29
Collector – August 2019 - Protecting Health Care Data
Collector – August 2019 - 31
Collector – August 2019 - 32
Collector – August 2019 - 33
Collector – August 2019 - Calendar
Collector – August 2019 - Honor Roll
Collector – August 2019 - Education Spotlight
Collector – August 2019 - 37
Collector – August 2019 - 38
Collector – August 2019 - 39
Collector – August 2019 - 40
Collector – August 2019 - 41
Collector – August 2019 - 42
Collector – August 2019 - 43
Collector – August 2019 - 44
Collector – August 2019 - 45
Collector – August 2019 - 46
Collector – August 2019 - 47
Collector – August 2019 - ACA SearchPoint
Collector – August 2019 - Ad Index
Collector – August 2019 - Membership
Collector – August 2019 - 51
Collector – August 2019 - Last Word
Collector – August 2019 - Cover3
Collector – August 2019 - Cover4
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