Collector – July 2019 - 36

ACA EVENTS & EDUCATION

CALENDAR
JULY

9-10: Introduction to Collection
Industry Compliance
11 a.m. - 12:30 p.m. CDT; online training
13: Healthcare Collection
Management
1 p.m. - 4 p.m. CDT; San Diego
14: Managing the Collection Floor
9 a.m. - 12 p.m. CDT; San Diego
14: Using Root Cause Analysis to Find
Solutions
1 p.m. - 2:30 p.m. CDT; San Diego
14-16
ACA International's 2019
Annual Convention & Expo
Hilton San Diego Bayfront, San Diego

15: Duties of Data Furnishers Under
the FCRA
11 a.m. - 12:30 p.m. CDT; online training
20: Successful Hiring Strategies
11 a.m. - 12:30 p.m. CDT; online training
21-22: FDCPA Essentials for
Collectors
11 a.m. - 12:30 p.m. CDT; online training
27-28: Building High-Performing
Teams
11 a.m. - 12:30 p.m. CDT; online training

SEPTEMBER

23-25: ACA International's 2019 Level
Up Conference
Hilton Minneapolis,
Bloomington, Minneapolis

23: Exceptional Leadership
11 a.m. - 12:30 p.m. CDT; online training

12: Advanced FDCPA Issues
11 a.m. - 12:30 p.m. CDT; online training

8: Keep Calm and Prevent UDAAP
11 a.m. - 12:30 p.m. CDT; online training

18: Vendors and Your Compliance
Management System
11 a.m. - 12:30 p.m. CDT; online training

5: Effective Performance
Management
11 a.m. - 12:30 p.m. CDT; online training

17-18: Understanding and
Responding to the CFPB's
Expectations
11 a.m. - 12:30 p.m. CDT; online training

7: Controls and Corrective Actions
11 a.m. - 12:30 p.m. CDT; online training

17-19: Healthcare Collection
Management
11 a.m. - 12:30 p.m. CDT; online training

19: Vetting Technology Vendors:
10 Essential Steps
11 a.m. - 12:30 p.m. CDT; online training

11-13: Tri-State Collections
Convention (Ohio, Indiana and
Kentucky units)
Hilton Columbus Polaris, Columbus,
Ohio; Lora Miller, loram@
ohioretailmerchants.com

6: Conducting a Risk Assessment
11 a.m. - 12:30 p.m. CDT; online training

16: PPMS Q&A
1 p.m. - 2:00 p.m. CDT; online training

4: Ethical and Professional
Collections
11 a.m. - 12:30 p.m. CDT; online training

10-11: Data Security and Privacy I
11 a.m. - 12:30 p.m. CDT; online training

AUGUST

15-17: Northeast Debt
Collection Expo
Bally's Atlantic City, Atlantic
City, NJ; nysca88@yahoo.com

12
Montana Collectors
Association Meeting
Helena, Mont.; Paul Heihn,
paul@nwcollectors.com

23-25: Florida Collectors Association
Meeting
The Eau Palm Beach Resort, Manalapan,
Fla.; executive_director@flcoll.org
24: Writing Effective Policies and
Procedures
11 a.m. - 12:30 p.m. CDT; online training

OCTOBER

1-3: PPMS Onling Training
11 a.m. - 12:30 p.m. CDT; online training
6-8: California Association of
Collectors Annual Conference
The Garland Hotel, North
Hollywood, Calif.; Becky McGuire,
bmcguire@amgroup.us
8-9: Understanding and Responding
to the CFPB's Expectations
11 a.m. - 12:30 p.m. CDT; online training

13-14: Essential Collection Skills and
Techniques
11 a.m. - 12:30 p.m. CDT; online training

For more information on these events or to register, visit www.acainternational.org/events.

36

ACAINTERNATIONAL.ORG


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Collector – July 2019

Table of Contents for the Digital Edition of Collector – July 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
What you need to know about the CFPB’s proposed new rule for the debt collection industry
“I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Celebrating 80 Years of Helping Members Succeed
How Does ACA Help Members Succeed?
A History of Advocacy
8 Decades of ACA’s Annual Convention
Calendar
Honor Roll
Education Spotlight
Tell It Like It Is: Washington Hears From ACA Members
Collectors Challenge 2019: Getting Creative for a Good Cause
Balance it Out
Balance Billing Challenges Continue
It’s All About You: Helping Members Succeed
Sandbox Rules
What is a Product Sandbox?
in 11th Circuit Case Examining What Constitutes an ATDS
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – July 2019 - Cover1
Collector – July 2019 - Cover2
Collector – July 2019 - 1
Collector – July 2019 - 2
Collector – July 2019 - 3
Collector – July 2019 - Upfront
Collector – July 2019 - 5
Collector – July 2019 - Industry News
Collector – July 2019 - 7
Collector – July 2019 - 8
Collector – July 2019 - 9
Collector – July 2019 - Best Practices
Collector – July 2019 - 11
Collector – July 2019 - FYI
Collector – July 2019 - 13
Collector – July 2019 - Collection Tips
Collector – July 2019 - 15
Collector – July 2019 - What you need to know about the CFPB’s proposed new rule for the debt collection industry
Collector – July 2019 - 17
Collector – July 2019 - “I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Collector – July 2019 - 19
Collector – July 2019 - 20
Collector – July 2019 - 21
Collector – July 2019 - 22
Collector – July 2019 - 23
Collector – July 2019 - Celebrating 80 Years of Helping Members Succeed
Collector – July 2019 - 25
Collector – July 2019 - How Does ACA Help Members Succeed?
Collector – July 2019 - 27
Collector – July 2019 - 28
Collector – July 2019 - 29
Collector – July 2019 - A History of Advocacy
Collector – July 2019 - 31
Collector – July 2019 - 8 Decades of ACA’s Annual Convention
Collector – July 2019 - 33
Collector – July 2019 - 34
Collector – July 2019 - 35
Collector – July 2019 - Calendar
Collector – July 2019 - Honor Roll
Collector – July 2019 - Education Spotlight
Collector – July 2019 - 39
Collector – July 2019 - Tell It Like It Is: Washington Hears From ACA Members
Collector – July 2019 - 41
Collector – July 2019 - Collectors Challenge 2019: Getting Creative for a Good Cause
Collector – July 2019 - 43
Collector – July 2019 - Balance Billing Challenges Continue
Collector – July 2019 - 45
Collector – July 2019 - 46
Collector – July 2019 - 47
Collector – July 2019 - It’s All About You: Helping Members Succeed
Collector – July 2019 - 49
Collector – July 2019 - 50
Collector – July 2019 - 51
Collector – July 2019 - What is a Product Sandbox?
Collector – July 2019 - 53
Collector – July 2019 - in 11th Circuit Case Examining What Constitutes an ATDS
Collector – July 2019 - 55
Collector – July 2019 - ACA SearchPoint
Collector – July 2019 - Ad Index
Collector – July 2019 - Membership
Collector – July 2019 - 59
Collector – July 2019 - Last Word
Collector – July 2019 - Cover3
Collector – July 2019 - Cover4
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