Collector – July 2019 - 29

Minimize
Your Liability
with Monthly

State
Collection
Law Updates
Engaging with Peers

Jessica Quijano, compliance manager for NCMI Corporation, uses ACA's
online member community platform, The Hub, to help spark new ideas, get
questions answered and make stronger connections with industry peers.

I

use The Hub pretty regularly because it
helps me connect with people I might
not be able to reach if I didn't have
something like that to bring us together. I
do go to ACA's conferences and events and
I meet peers there, but I just feel like the
more people you can reach and get opinions
on stuff, the better. Plus, now when I go to
conferences I can say, "Hey, I know you!
We've talked on The Hub." I can put a face to
a name, and make that connection stronger.
NCMI Corporation is a small company
specializing mostly in healthcare. I ask a
variety of questions on The Hub because
things in this business are always changing
and there's always something new to learn. I
write and audit our company's policies and
procedures, and I love seeing how companies
of all sizes approach that.
I find it helpful to learn how people are
handling certain things in their companies,

COLLECTOR 07.19

even if it's not an issue for us at that
moment. There have been many times when
I've read a post on The Hub and thought,
"Oh wow, I never would have thought that
could be something I'd have to deal with. I
should probably look into that just in case it
pops up with us."
Right now I'm working on earning ACA's
Credit and Collection Compliance Officer
(CCCO) designation, and I find that The
Hub is a really helpful tool to ask other ACA
members questions related to that, too.
I wish even more people would interact
through The Hub, because the more
members involved in conversations, the
more we'll all get out of it. When people post
responses to my questions, it almost always
opens my eyes to a different way of looking
at things and helps me figure out what to
implement at our company that might help
make us even better.

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potentially missing
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collection law updates.

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29


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Collector – July 2019

Table of Contents for the Digital Edition of Collector – July 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
What you need to know about the CFPB’s proposed new rule for the debt collection industry
“I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Celebrating 80 Years of Helping Members Succeed
How Does ACA Help Members Succeed?
A History of Advocacy
8 Decades of ACA’s Annual Convention
Calendar
Honor Roll
Education Spotlight
Tell It Like It Is: Washington Hears From ACA Members
Collectors Challenge 2019: Getting Creative for a Good Cause
Balance it Out
Balance Billing Challenges Continue
It’s All About You: Helping Members Succeed
Sandbox Rules
What is a Product Sandbox?
in 11th Circuit Case Examining What Constitutes an ATDS
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – July 2019 - Cover1
Collector – July 2019 - Cover2
Collector – July 2019 - 1
Collector – July 2019 - 2
Collector – July 2019 - 3
Collector – July 2019 - Upfront
Collector – July 2019 - 5
Collector – July 2019 - Industry News
Collector – July 2019 - 7
Collector – July 2019 - 8
Collector – July 2019 - 9
Collector – July 2019 - Best Practices
Collector – July 2019 - 11
Collector – July 2019 - FYI
Collector – July 2019 - 13
Collector – July 2019 - Collection Tips
Collector – July 2019 - 15
Collector – July 2019 - What you need to know about the CFPB’s proposed new rule for the debt collection industry
Collector – July 2019 - 17
Collector – July 2019 - “I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Collector – July 2019 - 19
Collector – July 2019 - 20
Collector – July 2019 - 21
Collector – July 2019 - 22
Collector – July 2019 - 23
Collector – July 2019 - Celebrating 80 Years of Helping Members Succeed
Collector – July 2019 - 25
Collector – July 2019 - How Does ACA Help Members Succeed?
Collector – July 2019 - 27
Collector – July 2019 - 28
Collector – July 2019 - 29
Collector – July 2019 - A History of Advocacy
Collector – July 2019 - 31
Collector – July 2019 - 8 Decades of ACA’s Annual Convention
Collector – July 2019 - 33
Collector – July 2019 - 34
Collector – July 2019 - 35
Collector – July 2019 - Calendar
Collector – July 2019 - Honor Roll
Collector – July 2019 - Education Spotlight
Collector – July 2019 - 39
Collector – July 2019 - Tell It Like It Is: Washington Hears From ACA Members
Collector – July 2019 - 41
Collector – July 2019 - Collectors Challenge 2019: Getting Creative for a Good Cause
Collector – July 2019 - 43
Collector – July 2019 - Balance Billing Challenges Continue
Collector – July 2019 - 45
Collector – July 2019 - 46
Collector – July 2019 - 47
Collector – July 2019 - It’s All About You: Helping Members Succeed
Collector – July 2019 - 49
Collector – July 2019 - 50
Collector – July 2019 - 51
Collector – July 2019 - What is a Product Sandbox?
Collector – July 2019 - 53
Collector – July 2019 - in 11th Circuit Case Examining What Constitutes an ATDS
Collector – July 2019 - 55
Collector – July 2019 - ACA SearchPoint
Collector – July 2019 - Ad Index
Collector – July 2019 - Membership
Collector – July 2019 - 59
Collector – July 2019 - Last Word
Collector – July 2019 - Cover3
Collector – July 2019 - Cover4
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