Collector – July 2019 - 10

BESTPRACTICES

Past, Present, Future
How ACA members preserve and celebrate their corporate history.
By Anne Rosso May

M

ost giant corporations have
museums of some type where
they display pieces of their
history: AT&T Inc. has a personal notebook
from Alexander Graham Bell, Coca-Cola
Co. has a locked vault containing the Coke
formula and Hormel has a Spam Museum
in Minnesota that's drawn more than
224,000 visitors since it opened in 2016. Yes.
The canned meat product, Spam.
Many accounts receivable management
companies have been cornerstones of
their communities for decades. They
may not have a top-secret soda formula
in their corporate archives, but they
probably do have many valued stories
and historical items that inform their
current culture as well as their goals for
the future.
Your history is the backbone of your
company. It can shape your brand, inspire
your corporate vision, unite employees and

IC System employees celebrate the company's 80th anniversary.
Photo courtesy IC System.

10

attract clients. As Carl Sagan once said:
"You have to know the past to understand
the present." To learn how to best preserve
and recognize a company's history, we asked
a few longtime ACA members how they
approach it.

TAKE TIME TO CELEBRATE
The first step in honoring your company's
history is knowing when to step back from
your day-to-day tasks to recognize your
milestones.
BCA Financial Services Inc. is a thirdgeneration, family-owned accounts
receivable management business celebrating
its 75th anniversary this year.
"It's a significant milestone that few
companies achieve," said CEO Pam Kirchner,
"especially in recent years when you saw a
lot of smaller companies closing or merging.
That's why it's really important that we
celebrate it."

BCA is in the midst of a yearlong
celebration which includes a
commemorative video, a special anniversary
logo, a staff party-complete with a
nonalcoholic Champagne toast, during
which executives thanked employees for
their trust and hard work-and more.
Similarly, when I.C. System celebrated
its 80th anniversary last year, executives
planned monthly activities to keep
the achievement top-of-mind for both
employees and clients: publishing historical
photos in the company newsletter, hosting
employee appreciation events, facilitating
charity fundraisers and holding a monthly
staff drawing for $80. In October, the month
the company was founded, executives
decorated the office with balloons and held
a big staff luncheon, giving away prizes and
gifts to employees.
Inviting the community to celebrate
with you is always a good idea. To
commemorate its 40th anniversary last
year, Meade & Associates Inc. held a big
open house for clients and members of the
local business community.
"We shut down the office early that day
and invited people to stop in and see who we
are and meet our staff," said President Brian
Meade, who estimated that more than 120
people showed up.
Afterward, one attendee-the president of
the Delaware State Chamber of Commerce-
contacted a local newspaper, which ran an
article about the company's anniversary-
promoting not only the company's success,
but its important role in a thriving economy.

BCA Financial Services' second owner, Bill Hearne Jr., and his wife
Peggy at ACA's 1979 Annual Convention. Photo courtesy BCA
Financial Services.

ACAINTERNATIONAL.ORG


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Collector – July 2019

Table of Contents for the Digital Edition of Collector – July 2019

Upfront
Industry News
Best Practices
FYI
Collection Tips
What you need to know about the CFPB’s proposed new rule for the debt collection industry
“I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Celebrating 80 Years of Helping Members Succeed
How Does ACA Help Members Succeed?
A History of Advocacy
8 Decades of ACA’s Annual Convention
Calendar
Honor Roll
Education Spotlight
Tell It Like It Is: Washington Hears From ACA Members
Collectors Challenge 2019: Getting Creative for a Good Cause
Balance it Out
Balance Billing Challenges Continue
It’s All About You: Helping Members Succeed
Sandbox Rules
What is a Product Sandbox?
in 11th Circuit Case Examining What Constitutes an ATDS
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – July 2019 - Cover1
Collector – July 2019 - Cover2
Collector – July 2019 - 1
Collector – July 2019 - 2
Collector – July 2019 - 3
Collector – July 2019 - Upfront
Collector – July 2019 - 5
Collector – July 2019 - Industry News
Collector – July 2019 - 7
Collector – July 2019 - 8
Collector – July 2019 - 9
Collector – July 2019 - Best Practices
Collector – July 2019 - 11
Collector – July 2019 - FYI
Collector – July 2019 - 13
Collector – July 2019 - Collection Tips
Collector – July 2019 - 15
Collector – July 2019 - What you need to know about the CFPB’s proposed new rule for the debt collection industry
Collector – July 2019 - 17
Collector – July 2019 - “I don’t know about you, but I’ve literally never received a telegram and wouldn’t even know how to send one.”
Collector – July 2019 - 19
Collector – July 2019 - 20
Collector – July 2019 - 21
Collector – July 2019 - 22
Collector – July 2019 - 23
Collector – July 2019 - Celebrating 80 Years of Helping Members Succeed
Collector – July 2019 - 25
Collector – July 2019 - How Does ACA Help Members Succeed?
Collector – July 2019 - 27
Collector – July 2019 - 28
Collector – July 2019 - 29
Collector – July 2019 - A History of Advocacy
Collector – July 2019 - 31
Collector – July 2019 - 8 Decades of ACA’s Annual Convention
Collector – July 2019 - 33
Collector – July 2019 - 34
Collector – July 2019 - 35
Collector – July 2019 - Calendar
Collector – July 2019 - Honor Roll
Collector – July 2019 - Education Spotlight
Collector – July 2019 - 39
Collector – July 2019 - Tell It Like It Is: Washington Hears From ACA Members
Collector – July 2019 - 41
Collector – July 2019 - Collectors Challenge 2019: Getting Creative for a Good Cause
Collector – July 2019 - 43
Collector – July 2019 - Balance Billing Challenges Continue
Collector – July 2019 - 45
Collector – July 2019 - 46
Collector – July 2019 - 47
Collector – July 2019 - It’s All About You: Helping Members Succeed
Collector – July 2019 - 49
Collector – July 2019 - 50
Collector – July 2019 - 51
Collector – July 2019 - What is a Product Sandbox?
Collector – July 2019 - 53
Collector – July 2019 - in 11th Circuit Case Examining What Constitutes an ATDS
Collector – July 2019 - 55
Collector – July 2019 - ACA SearchPoint
Collector – July 2019 - Ad Index
Collector – July 2019 - Membership
Collector – July 2019 - 59
Collector – July 2019 - Last Word
Collector – July 2019 - Cover3
Collector – July 2019 - Cover4
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