Collector – June 2019 - 52

LASTWORD

Regis A. Balkey, director of public relations for National Accounts Service, confers with a clerk over an index card taken from the Remington Rand Conve-Filer. When management
wishes to discuss an account with a client, the card is passed into an adjacent office for reference, then returned to the file. Original caption for undated photo from ACA archives.

The Computer Age

T

echnology can help streamline daily tasks and limit mistakes
on the job, but it can also cause its share of headaches and
setbacks when a computer crashes or files are lost.
In the 1980s, ACA International members entered into a
great debate about how to track consumers' accounts: should
they stick with index cards, a system that had been around for
decades, or switch to computers? ACA Administrative Vice
President Tom Cooper explored this in a May 1983 Collector
magazine article, which featured various member viewpoints on
making the change.
It might be hard for people today to imagine why anyone would
hesitate to embrace something as commonplace as computers, but
they were relatively unknown-and expensive-at the time, and many
members feared losing control of their accounts without having actual
paper workcards on their desks. 1982/83 ACA President Charles
Maclean, IFCCE, speculated that desktop computers could actually
distract collectors, giving them an opportunity to scroll through

endless pages of information, and that perhaps their fledgling data
entry skills would chip away at productivity.
On the other hand, ACA member Ruth Mitchell cheered that
switching to computers was the best advance her agency had ever
made. Collectors could find a consumer's account quickly and
generate a report to a client within minutes.
For years, ACA members held mixed views on computers as
technology made its way into the accounts receivable management
industry, and the consensus was that agencies should do what was
best to serve their clients and meet compliance requirements-not far
from the state of operations today.
But perhaps George Fooshee, IFCCE, said it best in his 1983 Collector
magazine article: "The 1980s are the computer age, and any collector
who shuffles paper is going to be in a poor profit and competitive
position. Any manager who does not use to learn a computer is going to
be as out of it as one who never saw a television program. The computer
business and the collection business go together."

Throughout ACA International's 80th anniversary year, Collector magazine will be featuring photos marking important moments in the association's
and accounts receivable management industry's history. You can keep up with ACA's anniversary coverage on Twitter by following #ACA80years.

52

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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