Collector – June 2019 - 5

COLLECTOR

®

CHIEF EXECUTIVE OFFICER
Mark Neeb
MANAGING EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
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COLLECTOR 06.19
may not be reproduced without written permission.

PRESIDENT'SPAGE

Looking Back, Looking Ahead
Thank you for allowing me to serve as president of ACA International.
By Jack W. Brown III

W

hen I received news that my last column for Collector magazine was due this
month, I could hardly believe that my term as president of ACA International will
be coming to an end in July. While I look forward to spending a little more time
at home with my family (and doing a bit more fishing!), I will miss the opportunities to travel
to the unit meetings and speak with the great people who make up ACA. The members of
this association are its heartbeat. It has been truly awe inspiring to see how much work they
dedicate to make this association so great.
I would like to thank the ACA staff for their hard work over the past year. Vice President
and Senior Counsel of Federal Advocacy Leah Dempsey has had her hands full with endless
federal issues facing our industry, from Consumer Financial Protection Bureau rulemaking
to call blocking and call labeling and everything in between. On the state level, Vice President
of Government and State Affairs Andy Madden continues to do a yeoman's job of keeping
our unit leaders abreast of the myriad of issues facing our units. Vice President of Member
Experience Jessica Hartmann and Vice President of Operations Ted Smith continue to lead
our Minneapolis headquarters and inspire and motivate the staff who do such a great job
supporting our efforts. Education and Membership Development Director Harry Strausser
has driven ACA's Education Council to new heights and accomplishments. ACA's meetings
and events team, led by Director of Meetings Mary Thao, has done an absolutely incredible job
organizing some great events this past year. Each week, CEO Mark Neeb and I marvel at how
lucky we are to have such a great team working at ACA International. Thank you to all ACA
staff for helping our members succeed!
My fellow members of the Board of Directors also continue to dedicate countless hours of
their time to help set a course for ACA's future and keep our association as the voice of the
accounts receivable management industry. I could not ask for any better fellow officers than
Roger Weiss and G. Scott Purcell during this past year. They provided wise counsel and great
friendship to ensure that we made the right decisions when needed.
Thank you for the opportunity to serve as ACA president. It has been an honor. I look
forward to next year when Roger Weiss takes the helm to chart a course for the continued
success of our association. Fair winds and following seas!

Jack W. Brown III

is president of Gulf Coast Collection
Bureau Inc. He can be reached at
brown3@gulfcoastcollection.com.

5


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Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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