Collector – June 2019 - 35

ACA EVENTS & EDUCATION

HONOR ROLL
Recent ACA Events & Education Designation Recipients
ACA International offers both
collector-level training as well as
opportunities to achieve higherlevel professional designations.
These designations are earned by
individuals who have completed
ACA's prescribed coursework
and have passed the final exam.
For more information, visit
acainternational.org/education.
ACA TRAINER SPECIALIST™
DESIGNATIONS

California-Lorraine Perez
Illinois-William Phelps
Missouri-Scott Presseau
Texas-Dani Brownlee

CB1 Inc. D/B/A CBM Collections,
Missoula, Mont.: 1 collector

Nationwide Recovery Service Inc.,
Cleveland, Tenn.: 5 collectors

Centron Services Inc. D/B/A Credit Systems,
Helena, Mont.: 1 collector

Professional Credit Service,
Springfield, Ore.: 1 collector

Credit Bureau Systems Inc.,
Paducah, Ky.: 5 collectors

Professional Recovery Consultants, Inc.,
Durham, N.C.: 10 collectors

Credit Control Corp.,
Newport News, Va.: 11 collectors

Quad Corp. Inc.,
Davenport, Iowa: 1 collector

Dovenmuehle Mortgage Inc.,
Lake Zurich, Ill.: 10 collectors

Todd, Bremer & Lawson Inc.,
Rock Hill, S.C.: 4 collectors

I.Q. Data International Inc.,
Bothell, Wash.: 10 collectors

University of Illinois Student Financial
Services and Cashier Operations (USFSCO),
Chicago: 4 collectors

CCCA®-CREDIT AND COLLECTION
COMPLIANCE ATTORNEY®
DESIGNATIONS

KeyBridge Medical Revenue Management,
Lima, Ohio: 4 collectors

Georgia-John Bedard
Missouri-Dennis Barton

Nationwide Credit Corp.,
Alexandria, Va.: 1 collector

CCCP®-CREDIT AND COLLECTION
COMPLIANCE PROFESSIONAL®
DESIGNATIONS

California -Zach Eskelson, Lucero
Martinez, Michael Schumacher
PCS®-PROFESSIONAL COLLECTION
SPECIALIST® CERTIFICATES

Apple Federal Credit Union,
Fairfax, Va.: 7 collectors
Armed Forces Insurance,
Leavenworth, Kan.: 1 collector
Bull City Financial Solutions Inc.,
Durham, N.C.: 1 collector
Capital Collection Management, LLC,
Syracuse, N.Y.: 2 collectors
CB1 Inc. D/B/A CBB Collections,
Billings, Mont.: 3 collectors

COLLECTOR 06.19

Wakefield & Associates,
Knoxville, Tenn.: 23 collectors
Wilber & Associates, P.C.,
Normal, Ill.: 12 collectors

Calling All Writers!

We're accepting articles from our readership.*
Collector magazine invites credit and collection professionals of all levels
into a community of experts who share their hard-won experience
through in-depth process and data-driven articles.
Send your article pitch or summary to Anne Rosso May at either
» rosso@acainternational.org or
» Anne Rosso May
Collector Magazine
4040 West 70th Street
Minneapolis, MN 55435
*Qualifying participation for the Continuous Service Award

35


http://www.acainternational.org/education

Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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