Collector – June 2019 - 34

ACA EVENTS & EDUCATION

CALENDAR
JUNE

4: Advanced FDCPA Issues
11 a.m. - 12:30 p.m. CDT; online training
5-6: Essential Collection
Skills and Techniques
11 a.m. - 12:30 p.m. CDT; online training

JULY

AUGUST
14-16
ACA International's 2019
Annual Convention & Expo
Hilton San Diego Bayfront, San Diego

10: PPMS-Using Root Cause Analysis
to Find Solutions
11 a.m. - 12:30 p.m. CDT; online training
11-12: Data Security and Privacy
11 a.m. - 12:30 p.m. CDT; online training
13: Writing Effective Policies and
Procedures
11 a.m. - 12:30 p.m. CDT; online training
18-19: Managing the Collection Floor
11 a.m. - 12:30 p.m. CDT; online training
20: Effective Performance
Management
11 a.m. - 12:30 p.m. CDT; online training
20-22: Associated Collection
Agencies Annual Convention
The Embassy Suites Denver Tech
Center, Centennial, Colo.; Kathy
Smaldone, acaco-wy@comcast.net

JULY

17-18: Understanding and
Responding to the CFPB's
Expectations
11 a.m. - 12:30 p.m. CDT; online training

27-28: Building HighPerforming Teams
11 a.m. - 12:30 p.m. CDT; online training

SEPTEMBER

11-13: Tri-State Collections
Convention (Ohio, Indiana and
Kentucky units)
Hilton Columbus Polaris, Columbus,
Ohio; Lora Miller, loram@
ohioretailmerchants.com
12
Montana Collectors
Association Meeting
Helena, Mont.; Paul Heihn,
paul@nwcollectors.com

23: Exceptional Leadership
11 a.m. - 12:30 p.m. CDT; online training

AUGUST

6: Conducting a Risk Assessment
11 a.m. - 12:30 p.m. CDT; online training
7: Controls and Effective Actions
11 a.m. - 12:30 p.m. CDT; online training
8: Keep Calm and Prevent UDAAP
11 a.m. - 12:30 p.m. CDT; online training

9-10: Introduction to Collection
Industry Compliance
11 a.m. - 12:30 p.m. CDT; online training

13-14: Essential Collection Skills and
Techniques
11 a.m. - 12:30 p.m. CDT; online training

13: Healthcare Collection
Management
1 p.m. - 4 p.m. CDT; San Diego

15: Duties of Data Furnishers Under
the FCRA
11 a.m. - 12:30 p.m. CDT; online training

14: Managing the Collection Floor
9 a.m. - 12 p.m. CDT; San Diego

20: Successful Hiring Strategies
11 a.m. - 12:30 p.m. CDT; online training

14: Using Root Cause Analysis to
Find Solutions
1 p.m. - 2 p.m. CDT; San Diego

21-22: FDCPA Essentials for
Collectors
11 a.m. - 12:30 p.m. CDT; online training

15-17: Northeast Debt Collection
Expo
Bally's Atlantic City, Atlantic City, NJ;
nysca88@yahoo.com
16: PPMS Q&A
1 p.m. - 2:00 p.m. CDT; online training
23-25: ACA International's
2019 Level Up Conference
Hilton Minneapolis
Bloomington, Minneapolis
23-25: Florida Collectors
Association Meeting
The Eau Palm Beach Resort, Manalapan,
Fla; executive_director@flcoll.org

For more information on these events or to register, visit www.acainternational.org/events.

34

ACAINTERNATIONAL.ORG


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Collector – June 2019

Table of Contents for the Digital Edition of Collector – June 2019

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Adapting to a New Environment
“Today agencies realize this is an opportunity to help the consumer.”
ACA International’s 2019 Convention & Expo
Close the Revolving Door
Calendar
Honor Roll
Education Spotlight
Ask the Experts: Small Talk
Growing into the Industry
Exploring STIR/SHAKEN
CFPB Releases Proposed Debt Collection Rule
Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
ACA SearchPoint
Ad Index
Membership
Last Word
Collector – June 2019 - Cover1
Collector – June 2019 - Cover2
Collector – June 2019 - 1
Collector – June 2019 - 2
Collector – June 2019 - 3
Collector – June 2019 - Industry News
Collector – June 2019 - President’s Page
Collector – June 2019 - 6
Collector – June 2019 - 7
Collector – June 2019 - 8
Collector – June 2019 - 9
Collector – June 2019 - Best Practices
Collector – June 2019 - 11
Collector – June 2019 - FYI
Collector – June 2019 - 13
Collector – June 2019 - 14
Collector – June 2019 - 15
Collector – June 2019 - Collection Tips
Collector – June 2019 - 17
Collector – June 2019 - Adapting to a New Environment
Collector – June 2019 - 19
Collector – June 2019 - 20
Collector – June 2019 - 21
Collector – June 2019 - Close the Revolving Door
Collector – June 2019 - “Today agencies realize this is an opportunity to help the consumer.”
Collector – June 2019 - ACA International’s 2019 Convention & Expo
Collector – June 2019 - 25
Collector – June 2019 - 26
Collector – June 2019 - 27
Collector – June 2019 - 28
Collector – June 2019 - 29
Collector – June 2019 - 30
Collector – June 2019 - 31
Collector – June 2019 - 32
Collector – June 2019 - 33
Collector – June 2019 - Calendar
Collector – June 2019 - Honor Roll
Collector – June 2019 - Education Spotlight
Collector – June 2019 - 37
Collector – June 2019 - Ask the Experts: Small Talk
Collector – June 2019 - 39
Collector – June 2019 - Growing into the Industry
Collector – June 2019 - 41
Collector – June 2019 - Exploring STIR/SHAKEN
Collector – June 2019 - 43
Collector – June 2019 - CFPB Releases Proposed Debt Collection Rule
Collector – June 2019 - 45
Collector – June 2019 - Industry Advancement Program Helps Member Defeat FDCPA Claim in Ninth Circuit
Collector – June 2019 - 47
Collector – June 2019 - ACA SearchPoint
Collector – June 2019 - Ad Index
Collector – June 2019 - Membership
Collector – June 2019 - 51
Collector – June 2019 - Last Word
Collector – June 2019 - Cover3
Collector – June 2019 - Cover4
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